Customer Support Executive - ACS Outreach

Does customer satisfaction inspire you?

We are seeking for a Customer Support Executive to handle inquiries from franchise clients on behalf of Allianz General Insurance Company (Malaysia) Berhad (AGIC). The role requires accurate, timely communication through authorized platforms, using AGIC policies and SOPs to provide clear information.

You'll be responsible for:

• Respond accurately to inquiries from franchise clients using the authorized communication platform/tool, following AGIC guidelines, SOPs, and internal references.
• Document all interactions and resolutions in the designated system.
• Identify recurring issues or gaps and share insights for service or process improvements.
• Uphold AGIC compliance requirements, including confidentiality and data protection standards.
• Stay updated with AGIC circulars, policy updates, and operational changes relevant to franchise support.
• Actively participate in company‑led learning, coaching, and training initiatives.
• Work on scheduled shifts, including weekends and public holidays, based on operational needs.

Important to your success:

• Basic experience in customer service or support roles (advantage).
• Excellent verbal and written communication skills in Bahasa Malaysia and English.
• Strong attention to detail, good analytical/problem‑solving abilities, and the capability to work both independently and as part of a team.
• Proficient and comfortable using Microsoft Office / Microsoft 365 tools (including OneDrive & Excel) and digital communication platforms.
• Familiarity with AI tools like ChatGPT or Copilot is an added advantage

Disclaimer: Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.

Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.

Note: Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges imposed.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.