Customer Success Manager, New Business and New Sellers, New Sellers Exp
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The team acts as the primary interface between Amazon and our Selling Partners. We obsess over providing world class support to Selling Partners selling on the Amazon platform. We strive to predict our Seller Partners’ needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our Selling Partners better serve their/our customers. We are seeking a Customer Success Manager with demonstrated experience to drive and implement new product and solutions that can improve Seller Partners experience. We value candidates that are autonomous, self-motivated, effectively navigate ambiguity, insists on the highest standards from self and others, drives accountability for results, and have a “roll-up your sleeves” attitude.
Key job responsibilities
1. Perform deep dives on analytical insights to identify high value actions for business teams and drive efficient execution to deliver business results.
2. Partner with CN and Global product teams and CN business teams to drive improved Seller experience.
3. Identify product and policy user experience gaps for new sellers and be responsible for influencing cross-functional stakeholders for continuous improvement or new opportunities.
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
- Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products
- Experience in oral and written communication in English
- Experience in using GenAI to improve work efficiency and deliver better results.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Key job responsibilities
1. Perform deep dives on analytical insights to identify high value actions for business teams and drive efficient execution to deliver business results.
2. Partner with CN and Global product teams and CN business teams to drive improved Seller experience.
3. Identify product and policy user experience gaps for new sellers and be responsible for influencing cross-functional stakeholders for continuous improvement or new opportunities.
Basic Qualifications
- Experience with strong project management skills and the ability to thrive in a fast-paced environment- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
- Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products
- Experience in oral and written communication in English
Preferred Qualifications
- Experience working in e-commerce / retail / supply chain / financial services business- Experience in using GenAI to improve work efficiency and deliver better results.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
