Customer Service Agent
Sola Wood Flowers is looking to grow our customer service team! The ideal candidate has a background in customer service and experience using Shopify.
Why work for us?
- Excellent, above market compensation.
- Work remotely with excellent managers & coworkers.
- Make a difference! Our customers are brides, and it's important we help them make the biggest day of their life go smoothly. Your input will be used to improve the customer experience.
- Work with a friendly and collaborative group of people working together towards a common goal.
What will you be doing?
- Answering customer questions via email, phone, and other channels. You should be comfortable taking phone calls, and making phone calls.
- Helping manage our online community on Facebook and posting on social media.
- Outbound calls to existing customers. This is for wedding consultations, and for customer service issues.
- Other tasks related to improving the customer experience, like conducting customer research.
Requirements:
- Excellent spoken and written English.
- Passion for service and creating a wonderful Customer Experience
- Comfortable speaking on the phone with customers.
- Genuine passion for helping customers learn about our products.
- A background in sales or customer service.
Who are we?
At Sola Wood Flowers, we are transforming what artificial flowers can be by providing better flowers for less with our affordable eco-friendly wooden flowers. We currently serve more than 4% of American brides!
We carefully review every application we receive. Apply today!
