Coordinator, Business Continuity

FUNCTION: The Business Continuity Coordinator (BCC) operationalizes the strategic vision and direction of the Director of Emergency Management and the Strategic Leadership Team (SLT) for the College’s Continuity of Operations Program. This includes translating strategy into actionable, enterprise-wide continuity plans and processes across academic, operational, and business units. Working under the direction of the Director of Emergency Management leads the development, integration, and sustainment of departmental Business Continuity Plans (BCPs) and campus Continuity of Operations Plans (COOPs) within a centralized continuity management system that provides visibility into plans, tasks, dependencies, and progress across the institution. The position ensures that continuity capabilities enable timely, coordinated response and recovery, minimize operational disruption, and support institutional resilience. The BCC manages the lifecycle of the continuity program, including plan development, system integration, training, exercises, and continuous improvement. The role ensures that organizational changes are reflected in plans and systems, and that stakeholders clearly understand their roles, responsibilities, and interdependencies. Additionally, the BCC develops and maintains dashboards, reports, and performance metrics that provide leadership with clear, actionable insights into the College’s state of continuity preparedness, risk posture, and progress on continuity activities during steady-state and incident operations. The Business Continuity Coordinator works under limited supervision, with latitude for the use of initiative and independent judgment, and may provide oversight of office administrative personnel, interns, or work studies. A collaborative approach is desired to enhance our continuity and recovery practices. This position works closely with several departments, including, but not limited to, Safety, Health, Environment, and Risk Management, College Police, Facilities Services, ITS, and Student Services. Essential Job Functions: Lead and operationalize the enterprise Continuity of Operations Program (COOP) in alignment with the strategic direction established by the Director of Emergency Management and the Strategic Leadership Team (SLT), ensuring integration across all academic, operational, and administrative units. Own the full lifecycle management of the Continuity of Operations Program, including development, implementation, system integration, testing, maintenance, and continuous improvement. Manage the continuity planning process and create awareness throughout the College. Serve as the business continuity subject matter expert to leadership, governmental agencies, and other internal/external stakeholders. Develop and implement appropriate measures to identify risks associated with business processes and associated dependencies within the College’s designated continuity management platform to ensure appropriate risk mitigation strategies are in place. Create Continuity of Operations Program goals and report against key performance indicators that support continuous program improvement. Establish training programs to ensure that program participants are aware of their roles and can execute their assigned responsibilities when needed. Identify, manage, and report inherent and residual continuity risk arising from new and ongoing activities and partner with operational and academic units, Emergency Management, Risk Management, Internal Audit, and Information Technology Services (ITS) to develop and test risk mitigation strategies in alignment with established risk tolerances. Establish a risk-based Business Continuity Testing Program to build confidence in recovery strategies and ensure the program meets objectives. Define and prioritize essential functions and associated dependencies that are determined to be critical to achieving corporate objectives. Confirm business continuity requirements incorporate analysis of state and federal laws and regulations and recommend programs and actions to ensure continued regulatory compliance. Partner with ITS to confirm and enhance technology recovery capability that aligns with operational demand, best practices, and regulatory guidance. Evaluate continuity planning initiatives to ensure a risk-based capability that satisfies recovery expectations is in place and tested. Serve as the system administrator and program owner for the College’s continuity management platform, ensuring the system functions as the centralized “single source of truth” for all continuity plans, tasks, dependencies, and status tracking. Configure, maintain, and optimize system architecture, user access, workflows, and data integrity to support enterprise-wide visibility, accountability, and decision-making. Ensure alignment between system capabilities and program objectives, and drive adoption across all units through training, support, and continuous improvement. Additional Job Functions: Present program insights, trends, and performance updates to executive leadership and stakeholders, translating complex continuity data into clear, actionable information. Build and sustain a network of continuity coordinators and stakeholders across the College to support program execution, accountability, and continuous improvement. Provide leadership and guidance in the event of a disaster or incident in the absence of the Director of Emergency Management for the assigned campus.