Bilingual Customer Experience Specialist

About Fig Fig is a new Fintech start-up revolutionizing the lending industry in Canada. Named Consumer Lender of the Year in 2024, Fig is dedicated to simplifying the borrowing process to make it more efficient and accessible for Canadians. Supported by Fairstone Bank and Ontario Teachers Pension Plan, Fig is in a unique position to blend the benefits of extensive lending experience with the agility of a start-up. This combination allows the company to effectively meet the credit needs of Canadians from various financial backgrounds. The Role We’re looking for someone who is obsessed with bettering customer experience and who can be the voice of our customers. This individual's immediate focus will be to support Fig’s B2C customers through their journey, whether that be customer support, servicing and resolutions. The right candidate is fluent in both French and English and passionate about customer experience, embraces ambiguity and is excited to challenge the existing financial services environment and how borrowers are supported. If this sounds like you, apply and let’s reinvent customer experience in the lending world as a team! You will be supporting our customers over phone, livechat and email to support our customers.