Assistant Manager, Shipping
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
We are looking for a driven, detail-oriented Assistant Shipping Manager to support daily outbound operations in our fast-paced warehouse environment serving high-end furniture customers. This role plays a critical part in ensuring shipments are accurate, on time, and reflective of the premium service standards our customers expect.
In This Role
- Supervise and support shipping associates and leads on daily execution
- Reinforce strong attendance standards and workforce accountability
- Conduct start-of-shift meetings to align on priorities and daily goals
- Provide real-time coaching and performance feedback
- Step in operationally when needed to remove obstacles and keep the team on track
- Support daily load planning and scheduling to ensure efficient outbound flow
- Monitor shipment SLAs and ensure all orders depart on time and in full
- Validate load completion, accuracy, and proper documentation before release
- Oversee staging, scanning, and loading processes
- Ensure freight is properly secured, labeled, and handled with care to protect high-value merchandise
- Identify process improvement opportunities to enhance efficiency and service
- Partner with Picking, Inventory Control, Quality, Sales Support, and Transportation teams to maintain smooth handoffs
- Provide support to other departments during volume spikes or operational bottlenecks
- Escalate and resolve issues that may impact pickups
- Promote and enforce company safety policies and OSHA guidelines
- Ensure proper equipment usage and adherence to dock safety standards
- Assist in incident reporting and corrective action follow-up
- Maintain a clean, organized, and safety-focused shipping dock
- Other duties as assigned, in accordance with training and qualifications
- Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- 3+ years of warehouse or logistics experience (shipping leadership preferred)
- Experience in load planning, dock management, or transportation coordination
- Strong understanding of shipment SLAs and performance metrics
- Ability to lead, motivate, and hold teams accountable
- Experience working with WMS systems, scanners, and shipping documentation
- Strong problem-solving skills and attention to detail
- Ability to work flexible hours, including early mornings, evenings, or weekends as required
Preferred Qualifications
- Experience in furniture, home goods, or high-value product distribution
- Lean / continuous improvement exposure
- Forklift certification
- Experience managing KPIs such as on-time departure, load accuracy, damage rates, and productivity
About Four Hands
Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.
Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.
And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Visit www.FourHands.com for more information.
