Assistant Manager, Quality Operations
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
The Assistant Quality Manager supports the execution of quality assurance initiatives to ensure products meet Four Hands’ standards for craftsmanship, safety, and customer experience. This role partners cross-functionally with Product Development, Sourcing, Operations, Sales, and global teams to reduce defects, improve processes, and drive a consistent, scalable quality culture.
In This Role
- Support the Quality Manager in leading day-to-day quality operations, including team oversight, performance support, and execution of departmental priorities
- Provide coaching and development support to Quality team members, reinforcing technical capabilities, accountability, and alignment with company standards
- Foster a collaborative and high-performing team environment by promoting clear communication, engagement, and continuous improvement
- Partner cross-functionally with Product Development, Sourcing, Operations, Distribution Centers, and Sales to support quality standards, resolve issues, and drive improvement initiatives
- Support the implementation and maintenance of quality systems, including inspection standards, testing requirements, and compliance with internal and external regulations
- Assist in root cause analysis and corrective and preventive actions (CAPA) to address defects, reduce waste, and improve product quality
- Contribute to quality-related projects using structured problem-solving and project management approaches
- Monitor and analyze quality performance metrics, providing insights to support data-driven decision-making
- Maintain accurate quality documentation and support reporting tools and dashboards to improve organizational visibility
- Identify and escalate quality risks that may impact product performance, customer experience, or brand reputation
- Support audit activities, compliance reporting, and documentation as required
- Other duties as assigned, in accordance with training and qualifications
- Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- 5+ years of experience in Quality, Manufacturing, Operations, or a related field
- Experience with quality assurance, defect reduction, and continuous improvement initiatives across products and supply chains
- Working knowledge of quality methodologies, including root cause analysis and corrective and preventive action (CAPA)
- Experience collaborating cross-functionally with Product Development, Sourcing, Operations, and Sales teams to resolve quality issues and improve processes
- Strong analytical and problem-solving skills, with experience using quality metrics, KPIs, and trend analysis to drive decisions
- Experience identifying and mitigating quality or compliance risks in support of customer experience and brand standards
- Ability to support team development through coaching, training, or knowledge sharing
- Effective communication skills, with the ability to work across technical and non-technical stakeholders
- Experience coordinating projects or initiatives in a cross-functional or matrixed environment
Preferred
- Experience in furniture, consumer goods, manufacturing, or related industries
- Familiarity with global supply chains and overseas vendors
- Experience with quality management systems (QMS), inspection tools, or audit frameworks
- Lean, Six Sigma, or similar continuous improvement training or certification
About Four Hands
Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.
Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.
And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Visit www.FourHands.com for more information.
