Assistant Manager, Gateway Operations, RFM

Job responsibility:

Customer/Stakeholder:

Suppliers

1.Manager/monitor supplier performance per KPI/process request

2.Contacts the supplier for shipping activities for the respective CSSV

3.Implement new customer’s operations activities per SOP

4.Ensure timely payment from supplier per work scope

5.Liaise with suppliers/CSSV on all export/import shipping matters and documentation

6.Take the full responsibility to negotiate the conditions and terms on contract terms, manage the  carrier's extra cost and exceptioncal cases

Carriers & CFS agents

1.Manager the contract with Carriers

2.Record the carriers’, Booking & CFS agents’ performance per VMP requirement.

3.Liaise/coordinate with carriers/Booking & CFS agents to ensure accurate and timely despatch of rail shipments to destinations/Cnee

4.Manage all CN rail hubs except SIA/EAD rail hubs to EU lanes

5.Manage all rail hubs' supplier operational irregularities and changes, policy update

6.Lead to sign the contract for the new solutions and opened lanes

7.Manage the sea-rail new shipping mode, take full responsibility to plan the cargo and monitor the operational quality monitoring

Product Head of DTR

1.Management for carrier strategy development & execution

2.Update product head on operational issues

3.Monitor rail carriers' performance & conduct periodic evaluation to product head

4.Overall FCL statistics management & reporting to product head

5.Work with the product head to design and stabalize new products

6.Manage the carrier's policy and market update

7. Manage the extra cost and operational irregularities with  EU rail team

OPE of DTR

Review handling process with and raise good advice to OPE

CSSV/FICO/HR/ADM

Keep good relationship with CSSV and other related supporting depts, such as FICO, HR, ADM, etc.

Process

Operational Duties

1.Manage team performance

2.Cargo flow and system entry, KPI follow up and monitoring

3.Manage contract and relationship with suppliers/carriers

Quality & Improvement

Adheres to ISO standard set

Job Duties

1.Rate negotiations with rail carriers incl. Spot / ad-hoc requirements

2.Contract management with rail carriers, containers suppliers, truck suppliers, GPS devices suppliers, etc.

3.Capacity agreements with rail carriers

4.Book space with rail carriers

5.Apply payment to carrier

6.Send/upload customs clearance docs to carrier and feedback to CS for any doc update requirements

7.Monitor on-time arrival & ATA

8.Data enrichment in CW1 files and maintain data quality

9.Arrange payments in invoice transfer

10.FICO report checking, eg. sick file, GP share, p&l report, etc.

Finance & Projects

1.Sick file clear

2.Unbilled file control

3.Put forward suggestions for process optimization

People Management

1.Plan, organize and direct an efficient functional team with high service culture

2.Develop IKOs/KPIs with team members and monitor / evaluate individual performance; proposes motiv8-based compensation together with direct members

3.Identify training needs and opportunities; promotes career development in co-operation with direct members

4.Regular/monthly team meeting to review the grounp/individual performance, action plan under aligning the company strategy

Job requirements:

1.Bachelor Degree & above

2.A minimum of 5 years of experience in Logistics / Freight Forwarding Operations

3.Fluent in English reading and writing

Skills/Knowledge

1. Communication skills (excellent)

2.Project management skills (excellent)

3.Software skills (excellent in Microsoft Office Suite especially Excel & Outlook)

4.Time management skills

5.Strong aptitude with numbers

6.Independent and ability to work under pressure and in a team

7.Ability to ensure accurate data analysis and translation

8.Good knowledge of CW1

9.Good knowledge of cargo flow and requirement on specific lane

10.Communication and interpersonal skills

Competences

Competency segment ‘Business’

1.Analysis:  Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.

2.Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedule time effectively and uses efficient work methods and tools.

3.Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

4.Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Competency segment ‘Leadership’

1.Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

2.Influence: Provide quality inputs to influence decisions in-line with overall business and revenue objectives.

Competency segment ‘Personal’

Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.

Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Self-Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Cultural Awareness: Understand, empathise and manage daily contacts from different geographical regions from different cultural and business background.