Asakai Operation Group Staff - Communication Section, General Affairs & Communication Department, Group Affairs and Facilities Management Supervisory Department

Job Description:

Business Overview

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as Fintech (Finance) services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.

*Our Businesses Key Figures
https://global.rakuten.com/corp/careers/services/

Department Overview

The Group Affairs and Facilities Management Supervisory Department at Rakuten is a strategic partner, continuously evolving and advancing to underpin the growth of the entire Rakuten Group.
The Asakai Operation Group of the Communication Section, General Affairs & Communication Department plays a crucial role. Our mission is to foster company-wide information sharing and boost employee satisfaction-both essential foundations for Rakuten Group's sustained growth. We achieve this through the meticulous planning and execution of internal meetings, employee award programs, and various corporate events.
This role demands highly flexible communication and strong negotiation skills, as you will be collaborating with diverse stakeholders across all groups within Rakuten. Moreover, our team thrives on meticulous planning, unwavering reliability, and the ability to respond with agility and speed to dynamic situations.

Position:

Why We Hire

This position is a strategic addition to strengthen our group.
Our group is a dynamic environment where young, ambitious members take center stage, driving initiatives and making significant contributions. We enthusiastically welcome individuals who are eager to delve into back-office operations, or those aspiring to build a diverse skill set and advance their careers through extensive experience in meeting and event management. No prior experience is necessary.

The Appeal of the Organizational Phase
Our group is primarily composed of young members who lead the planning and operation of critical meetings and large-scale events for the entire Rakuten Group. From an early stage, there are abundant opportunities to be involved in meetings and events that are central to the company's foundation. You can experience the fulfillment of overseeing the entire organization and playing a part in our dynamic business development.

Organizational Culture
You will have the opportunity to communicate with executives from a very early stage. This environment offers one of the highest numbers of departmental interactions within Rakuten.

Career Steps
While building a strong foundation in high-level coordination, planning, and execution skills, diverse career paths are open for the future, including challenges in other departments or fields, project management, or deepening your specialization. Even if you have no prior experience in back-office operations or meeting/event management, your application is highly welcome.

Position Details

Overview of Responsibilities
This position plays a crucial role in promoting smooth communication between management and employees, as well as among employees themselves, through the operation of meetings and events. This contributes to enhancing overall organizational engagement. Your planning and coordination skills are indispensable for the entire company to unite and achieve the Rakuten Group's mission.

Key Responsibilities
Our group's core responsibilities primarily consist of the following three areas. You will be involved in a wide range of tasks aimed at fostering a sense of unity within the company and boosting employee motivation.

1. Operation of Weekly All-Hands Meetings (ASAKAI)
- Planning, preparation, and facilitation of weekly morning meetings attended by all eligible employees.
- Supporting the foundation of company-wide communication by conveying messages from management, sharing important information, and facilitating Q&A sessions with employees.

2. Management and Operation of the Internal Award System (Rakuten Award)
- "Rakuten Award," which recognizes employee contributions and boosts motivation.

3. Planning and Operation of Large-Scale Events
- You will be responsible for the execution of all large-scale internal events, including overseas training tours, dinner parties, and employee entertainment events.

- This involves producing everything necessary for their success, from concept development and budget management to venue arrangements and on-site operations.

Examples of Specific Projects
On a daily basis, we are engaged in the planning, development, operation, and execution of important meetings and events that determine the direction of the entire Rakuten Group, based on direct instructions from the President and executives.

Work Environment

Organizational Structure
- Team Size: Asakai Operation Group 4 members (including an Manager)
- Age Range: 20s to 50s
- New Graduate vs. Mid-Career Ratio: Approximately 2:8 *This ratio may vary slightly depending on the year.

Average overtime hours
During Peak Seasons: Overtime is estimated to be 30-40 hours per month
Outside Peak Seasons: Overtime is estimated to range from no overtime to 10 hours per month

*Please note that this may vary slightly depending on the size of your group.

Mid-Career Hires
Our team benefits from a diverse range of backgrounds among our mid-career hires, including individuals from various industries, some with sales experience, and others who were new to back-office roles.

Examples of Career Paths
- Some members have started as individual contributors and advanced to management positions within a few years.
- There are instances where individuals, after gaining approximately five years of experience, have successfully transitioned to different back-office departments.

Mandatory Qualifications:

1. TOEIC score of 800 or higher
2. Native-level Japanese proficiency
3. Practical experience (intermediate level or higher) with Microsoft 365 applications (Outlook, PowerPoint, Excel, Word).
*Note: If you have limited experience, there may be a requirement to submit a task or demonstrate usability during the interview.

Desired Qualifications:

Required Skills & Qualities
1. Practical Experience in English: Experience in conducting meetings, creating documents, and coordinating with overseas offices in English.
2. Event Planning Experience: Experience encompassing concept development, budget management, vendor negotiation, and on-site event operations.
3. Experience in HR Evaluation Systems: Involvement in the design or operation of HR evaluation systems, particularly award systems.

Desired Candidate Profile
- Individuals who are comfortable and proactive in utilizing AI tools and the latest digital tools.
- Those who can accurately grasp situations and provide appropriate reports, contacts, and consultations at the right time, especially when communicating with the President and executive management.

- A high level of professionalism, the ability to listen attentively, and the skill to convey key points concisely.

- Individuals who do not mind meticulous and detailed work, and who can pursue high quality through precise document creation and thorough event preparation.
- Those who can identify areas for improvement even within routine tasks and proceed with work efficiently.

- Someone who is always mindful of the need for speed and can responsibly complete tasks by the set deadlines.

Other Information:

Additional information on Location

Rakuten Crimson House

1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

- Submission of official TOEIC L&R scores of 800 or higher is mandatory by the first interview.
- During the interview, we will conduct several questions and answers in English to assess your communication skills.

Related Pages
- Employee Benefits: https://global.rakuten.com/corp/careers/benefit/

- Employee Conditions: https://global.rakuten.com/corp/careers/information/

- Culture: https://global.rakuten.com/corp/careers/culture/

#corporate #HR #GA #CorporateCommunications #operationdiv

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