Airfreight Coordinator

Key responsibilities Compliance with all TSA, DOT and Customs regulations (US and Foreign) Accurate, efficient preparation of all required paperwork for delay-free forwarding. Timely tracing/tracking and follow-up on all shipments in progress. Arrange inland and airfreight shipments Arrange transportation of shipments Responsive and comprehensive customer service via phone and email. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. Book invoices and bill customers after shipment is completed Development and maintenance of strong long-term customer and vendor relationships Overseas communications that includes anticipation of needs in overnight correspondence. (high volume at times) Consistent excellence in Reliability, Professionalism and Teamwork. Maintaining current knowledge of seasonal, political or other factors that could cause delay IATA DG certification a plus. Advise customer if the order is close to the current dollar discount and inquire if they would like to take advantage of the discount by adding on to the order. Writes or types order form, or enters data into computer, to determine total cost for customer. Prints shipment documents and forwards to the Customer Service Manager for review. Records or files copy of orders received. Follows up on orders to ensure delivery by specified dates. Computes price, discount, sales representative's commission, and shipping charges as required. Prepares invoices and shipping documents such as export papers, commercial invoices. Checks shipping orders to ensure they are accurate with regards to quantity shipped; this is done by comparing shipping documents with computer generated reports. Specifies if special labeling is required for shipment and in some instances supplies to the shipping department. Receives and checks customer complaints. Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Compiles statistics and prepares various reports for management. Answers questions from customers or individuals on how a product operates or directs them to the person that is able to assist them. Makes sure that quotes are processed through the quoting process in a timely manner. Types quotes and maintains files for all quotes that are processed. Maintains customer name and address data base. Responsible for sending new pricing, with the correct multiplier, to all customers. Create no charge shippers for customer replacements. Adhere to all company policies in areas of Compliance, QHSES, Code of Business Conduct, Employee Handbook, etc. Comply with all safe work practices and procedures set in place by deugro. Enforce deugro’s QHSES Policy and Procedures. Work with due care and consideration to safeguard own health and safety and the health and safety of others. Report incidents/accidents/near misses.