Advance Analytics Director

3-5 sentence summary about the role considering these questions: what is the opportunity? How is this role contributing to our mission? What will they get from this opportunity?

Position Responsibilities:

• Lead, coach, and enable 4 people managers and ~30 analysts across data science, engineering, analytics, and program coordination, fostering inclusive, high-performance culture and outcome-focused delivery.
• Oversee multi‑disciplinary teams within global/segment structures; build inclusive, high‑performance culture managers and analysts; strengthen ways of working with technology/value stream partners
• Align portfolio and roadmaps to Manulife’s analytics use case categories (e.g. Customer Experience, Modernized Operations, Pricing, Fraud Detection & Prevention; etc), ensuring clear problem statements, value hypotheses, and measurable outcomes.
• • Collaborate with Global Segments Leaders of up to GLT-level to understand their businesses & demands to understand their operations & meet their data-related requirements.
• Partner with segment heads and functional leaders to share best practices and scale analytics solutions across geographies and business lines
• Drive iterative delivery and business engagement (thought leadership, laser focus on outcomes) to accelerate growth and reduce operational friction, in collaboration with value streams and technology squads.
• Ensure compliant, responsible analytics practices across segments/functions, aligning with data governance teams to categorize work and generate insights into data usage across Manulife.
• Contribute to global analytics leadership standards and cross-segment collaboration to scale best practices and unlock enterprise synergies in customer experience, process excellence, and strategy.
• Deliver clear, comprehensive performance and portfolio reporting that enables stakeholders to track progress and make informed decisions
• Maintain escalation criteria and issue resolution pathways for initiatives; monitor risk/control effectiveness and remediation plans
• Ensure responsible data practices by adhering to data governance standards for data classification, quality, access, security, storage, and disposal; coordinate with risk, compliance, and audit partners for oversight and assurance
• Stay current with industry trends, best practices, & technology in data analytics to continuously improve and evolve manulife strategies and initiatives.
• Be a thought leader and influence the direction of MBPS & key stakeholders when it comes to Data analytics practices

Required Qualifications:

• Minimum of 7 years of experience in data, analytics, data management, or related field in a complex global organization. Experience in the Insurance &/or Financial Services industry a plus
• 5+ years of leadership experience or senior management position within a similar field
• Experience & strong understanding of data, analytics, practices, tools, & technologies.
• Experience leading multi-disciplinary analytics teams (e.g., data science, analytics, program management) with people leadership spanning managers and individual contributors.
• Familiarity with Manulife’s analytics use case categories and the ability to translate business needs into analytics-enabled solutions with measurable outcomes.
• Inclusive leadership style fostering trust, collaboration, and excellence.
• Strong governance, risk awareness, and performance measurement capability.
• Excellent communication, collaboration, and leadership skills to allow influence & drive change across the organization. Proven track record of managing global cross functional relationships.
• Relevant certifications in data governance or related areas are a plus
• Demonstrated ability to create a compelling vision for the future and inspire commitment
• Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
• Excellent people leadership ability with passion for driving teams towards high performance
• Apply industry best practices within daily work and continues to participate in professional development by reading publications, networking and participating in professional organizations.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].