How to Apply to Telus International

10 min read Last updated April 20, 2026 1 open positions
Blake Crosley
Blake Crosley Researched using publicly available information, hiring data, and ATS analysis.

Key Takeaways

  • TELUS International is now TELUS Digital Experience — same legal entity (NYSE/TSX: TIXT), new brand as of February 2024.
  • There are two ATSes: Avature at jobs.telusdigital.com for corporate, CX, and trust & safety, and Ashby at jobs.ashbyhq.com/telus-digital for AI Community work.
  • The company has been through a hard 24 months — major share-price decline, a 2024 restructuring with roughly 6% workforce cuts, and margin pressure in both CX and AI data services. Apply with eyes open.
  • WillowTree (acquired Jan 2023 for ~$1.225B) and Lionbridge AI (acquired 2020) are now embedded inside the company; engineering and AI data roles often originate from those teams.
  • Hiring is heavily site- and country-specific. Apply where you are work-authorized; relocation support is rare outside senior corporate roles.
  • Trust and safety / content moderation is a real and growing line of business — interviewers will test whether you understand what the work actually is.
  • TELUS Corporation retains majority voting control, which provides strategic backing but also means the parent's priorities shape the subsidiary's direction.

About Telus International

TELUS International — rebranded TELUS Digital Experience in February 2024 — is a Vancouver, British Columbia-headquartered customer experience and digital services company that trades on the New York and Toronto stock exchanges under the ticker TIXT. It is a publicly traded subsidiary of TELUS Corporation, the Canadian telecom giant, which retains majority voting control. As of early 2026 the company employs roughly 75,000 team members across more than 30 countries and operates one of the largest delivery footprints in the global business-process and digital-CX industry. The business has three large pillars. The first is digital customer experience: contact-center operations, omnichannel support, technical support, and back-office services delivered for clients in tech, fintech, gaming, healthcare, travel, and retail. The second is AI data services — the legacy of the 2020 Lionbridge AI acquisition (which also brought the proprietary Pixar IDS data platform). This pillar trains, annotates, and evaluates large-scale data sets for foundation-model companies and search providers, and is where the rapidly growing 'AI Community' freelance/contractor pool sits. The third is digital consulting and engineering, anchored by the January 2023 acquisition of WillowTree, a US-based mobile and product development consultancy purchased for roughly $1.225 billion. WillowTree expanded the company's design, mobile, and platform engineering bench and remains a distinct brand inside the portfolio. A fair picture of the company in 2026 must include the rough patch of the past 24 months. The IPO priced at roughly $25–$30 in 2021; by mid-2024 and into 2025 the share price collapsed into the low single digits as margins in CX and AI data compressed, generative AI began reducing seat counts at some clients, and a major customer concentration risk (Google was historically a top-three customer) became more visible to investors. In 2024 the company announced a restructuring program and laid off roughly 6% of its workforce, including hundreds of head-office roles in the United States and Canada. Trust and safety / content moderation work — performed at scale in Manila, Sofia, Bucharest, Istanbul, Hyderabad, Guatemala City, and San Salvador — remains a fast-growing but ethically scrutinized line of business. For applicants the practical takeaway is that TELUS Digital is two very different companies stitched together: a global BPO/CX operation hiring at high volume at offshore and nearshore sites, and a smaller corporate/digital/consulting organization hiring more selectively for engineering, product, design, AI program management, and head-office functions. The hiring process, ATS, and competition profile differ dramatically between the two.

Application Process

  1. 1
    Identify which TELUS Digital you are applying to

    Identify which TELUS Digital you are applying to. Corporate, CX, trust & safety, and most operations roles flow through jobs.telusdigital.com (Avature ATS). AI Community / AI data services freelance and full-time roles flow through jobs.ashbyhq.com/telus-digital (Ashby). WillowTree roles often appear under their own brand at willowtreeapps.com/careers but increasingly route into the TELUS Digital portal.

  2. 2
    Create your candidate profile in the relevant ATS

    Create your candidate profile in the relevant ATS. Avature requires registration with email + password and supports LinkedIn import; Ashby allows quick apply with a single resume upload. Use the same email across both — recruiters cross-reference candidates between the platforms.

  3. 3
    Tailor your resume to the specific posting before submitting

    Tailor your resume to the specific posting before submitting. The Avature parser indexes job titles, employer names, dates, locations, and keyword density; the Ashby parser is more forgiving but recruiters still keyword-search candidate pools. Mirror the language of the job description for skills, certifications, and tools.

  4. 4
    Complete language and skills assessments where required

    Complete language and skills assessments where required. Most CX and trust & safety roles include a typed English (or target-language) proficiency test, a typing speed test, and sometimes a short situational-judgment questionnaire delivered through Avature or a third-party assessment vendor. AI Community roles typically include a paid qualification task that doubles as the assessment.

  5. 5
    Expect a recruiter screen within one to three weeks for high-volume roles and th

    Expect a recruiter screen within one to three weeks for high-volume roles and three to six weeks for corporate/engineering roles. Recruiters work in regional pods — your call will likely come from a recruiter based at the delivery site you applied to, not Vancouver.

  6. 6
    Prepare for a multi-stage interview loop appropriate to the role family

    Prepare for a multi-stage interview loop appropriate to the role family. CX/operations: recruiter screen, operations manager interview, sometimes a client-facing interview if the program is named. Corporate/engineering: recruiter screen, hiring manager, panel (technical or cross-functional), and final with a director or VP. AI Community contractors usually skip live interviews entirely and qualify through the paid task.

  7. 7
    Complete background verification and offer paperwork through the Avature onboard

    Complete background verification and offer paperwork through the Avature onboarding module. Background checks vary by country; in the Philippines, India, and Latin America they include NBI/police clearance and prior-employment verification, and can take two to four weeks.

  8. 8
    Plan for a structured onboarding cohort

    Plan for a structured onboarding cohort. CX and trust & safety hires start in training classes (typically two to eight weeks of paid training), while corporate hires onboard individually. Site closures and program ramp-downs occasionally cause start-date slips — get the offer in writing and confirm the program name.

Resume Tips for Telus International

recommended

State your work-authorization and location clearly at the top

State your work-authorization and location clearly at the top. TELUS Digital hires per-site and per-country; applying from outside the posted country without explicit relocation eligibility is a common silent rejection trigger.

recommended

Lead with measurable CX or technical metrics that map to the role family: CSAT,

Lead with measurable CX or technical metrics that map to the role family: CSAT, NPS, AHT, FCR, QA scores, and adherence for CX; uptime, latency, cost-per-task, model accuracy, or annotation throughput for engineering and AI data work.

recommended

Name the platforms and tools explicitly

Name the platforms and tools explicitly. Salesforce Service Cloud, Zendesk, Genesys Cloud, Five9, Amazon Connect, ServiceNow, Kustomer, Intercom, and AWS/GCP/Azure for CX and engineering. For AI data: Labelbox, Scale, Appen, brat, Prodigy, prompt evaluation rubrics, and any RLHF or red-teaming experience.

recommended

Spell out languages and CEFR levels

Spell out languages and CEFR levels. Bilingual and trilingual candidates command priority across nearly every site. List each language with proficiency (native, C2, C1, B2) and any localization or interpretation experience.

recommended

If you are applying to a trust and safety or content moderation role, acknowledg

If you are applying to a trust and safety or content moderation role, acknowledge the nature of the work in your resume summary in one sentence. Recruiters screen out candidates who appear unaware of what the job actually involves.

recommended

For corporate, engineering, design, or product roles, treat the application like

For corporate, engineering, design, or product roles, treat the application like any tier-one tech employer: 1–2 page resume, quantified impact, recent first, and a short, specific summary aligned to the posting. Generic CX resumes are filtered out of corporate requisitions.

recommended

List relevant certifications: ITIL, COPC, Six Sigma, PMP, Scrum, AWS/Azure/GCP,

List relevant certifications: ITIL, COPC, Six Sigma, PMP, Scrum, AWS/Azure/GCP, CompTIA, and any vendor-specific contact-center platform certs. For AI Community: prior annotation, linguistics, prompt engineering, or domain expert credentials (medical, legal, financial).

recommended

Include a public profile link — LinkedIn for everyone, GitHub for engineers, Beh

Include a public profile link — LinkedIn for everyone, GitHub for engineers, Behance/Dribbble for designers, and a portfolio URL for product managers. The Avature parser captures these into structured fields that recruiters filter on.

ATS System: Avature (corporate, CX, trust & safety, operations) plus Ashby (AI Community / AI data services)

TELUS Digital runs two distinct applicant tracking systems. The primary careers site at jobs.telusdigital.com is built on Avature, an enterprise CRM-style ATS used by many large global employers (including TELUS Corporation itself). It supports multilingual postings, regional candidate pools, talent-community subscriptions, and structured assessments. The AI Community portal at jobs.ashbyhq.com/telus-digital is built on Ashby, a modern startup-grade ATS with a clean public job board, fast quick-apply flow, and a more relaxed parser. WillowTree historically used Greenhouse but is being migrated under the TELUS Digital portal over time. Knowing which ATS you are in changes how aggressively you should keyword-tune.

  • On Avature, save your candidate profile completely — partial profiles are visible to recruiters but score lower in internal candidate searches and are deprioritized for talent-community outreach.
  • Avature deduplicates by email. If you apply to multiple roles, do it from a single account so all your applications, assessments, and recruiter notes consolidate into one record.
  • Use plain-text, single-column resume formatting (PDF or DOCX). Avature parses tables and multi-column layouts inconsistently and may drop dates or employer names from your work history.
  • On Ashby, the parser is strong but the value is the public-facing search and email alerts. Subscribe to the AI Community job alerts even after applying — new language and domain projects open weekly.
  • Both systems track UTM and source codes. Applying through a referral or the official careers site preserves source attribution; applying through scraped third-party reposts can break it and slow your application down.
  • Watch for assessment invitations in spam folders. Avature sends from [email protected] and Ashby sends from [email protected] — whitelist both before applying.
  • Withdraw applications you are no longer interested in. Both ATSes flag candidates with many open applications as low-intent, which can suppress new application visibility.

Interview Culture

Interview culture at TELUS Digital is best described as 'professional, structured, and site-specific.' For CX, trust and safety, and operations roles the loop is brief and competency-based.

Expect behavioral questions framed in the STAR format covering customer empathy, conflict de-escalation, adherence to process, handling repetitive or emotionally heavy work, and willingness to work shifts that may include nights, weekends, and holidays. Interviewers are typically operations team leads or program managers who themselves came up through the floor; they value candidates who answer concretely and show situational awareness about the realities of contact-center work. For trust and safety roles specifically, you will be asked directly whether you are comfortable reviewing graphic content and what your self-care strategies are — these questions are not optional and recruiters will end loops where candidates appear unprepared. Corporate, engineering, product, design, and AI program roles run a more familiar tech-company loop: recruiter screen, hiring manager interview, a panel of two to four cross-functional peers, and a final with a director or VP. Technical engineering interviews include system design, language-specific coding, and often a take-home or pair-programming exercise. WillowTree-origin teams keep their own loop style — heavier on craft portfolio review for designers and product engineers. Across all role families the company emphasizes 'caring culture' as a stated value and interviewers commonly score candidates on collaboration, humility, and client orientation. Decisions are usually communicated within one to two weeks; longer silences typically indicate a requisition has been paused or repurposed, which has been more common since the 2024 restructuring.

What Telus International Looks For

  • Customer obsession demonstrated in concrete examples — handle counts, escalation outcomes, retention saves, or NPS lift you personally drove.
  • Comfort with shift work, multi-site coordination, and the operational rhythm of a 24x7 global delivery business.
  • Bilingual or multilingual proficiency, with documented CEFR levels for the languages you claim.
  • For corporate and engineering: track record of shipping in regulated, high-volume environments — telecom, fintech, healthcare, or large-scale consumer platforms.
  • For AI data services: linguistic, domain, or annotation expertise plus the ability to follow long, evolving guidelines without slipping quality.
  • Resilience and self-awareness about the emotional load of trust and safety work, paired with a credible self-care plan.
  • Cultural fit with the stated values: customer first, courageous innovation, collaboration, embrace change, and spirited teamwork — these phrases appear in interview scorecards.
  • Clear authorization to work in the country of the requisition, since TELUS Digital rarely sponsors visas outside head-office engineering and senior corporate roles.

Frequently Asked Questions

Is TELUS International the same company as TELUS Digital?
Yes. TELUS International rebranded to TELUS Digital Experience in February 2024. The legal entity, ticker (NYSE/TSX: TIXT), executive team, and operations are unchanged — only the public-facing brand and the careers domain changed. Old links to telusinternational.com now redirect to telusdigital.com.
What ATS does TELUS Digital use?
Two systems. The main careers portal at jobs.telusdigital.com runs on Avature and handles the vast majority of corporate, CX, trust and safety, and operations roles. The AI Community portal at jobs.ashbyhq.com/telus-digital runs on Ashby and handles AI data services and freelance contributor roles. WillowTree roles are migrating into the TELUS Digital portal but some still appear on willowtreeapps.com/careers.
Should I be worried about the 2024 layoffs and stock decline before applying?
Be informed, not deterred. The 2024 restructuring cut roughly 6% of the workforce, with hundreds of US and Canadian head-office roles eliminated, and the share price has fallen significantly from the IPO range. The company is still hiring at scale — particularly at offshore and nearshore CX sites and in AI data services — but corporate and engineering hiring has been more selective. Ask in your interview about the stability of the specific program or team you would join.
How long does the hiring process take?
Typical timelines: 1–3 weeks from application to recruiter screen for high-volume CX and trust & safety roles, with offers landing 2–4 weeks after that. Corporate and engineering roles run 4–8 weeks end to end. AI Community contractor onboarding can be as fast as a week once you pass the qualification task. Background checks in some countries (Philippines, India, parts of Latin America) add 2–4 weeks before start date.
Does TELUS Digital sponsor work visas?
Rarely. The company hires per-site and per-country and expects candidates to already hold work authorization in the country of the requisition. Sponsorship is occasionally available for senior corporate, engineering, or specialized roles at the Vancouver headquarters or in the US, but it is not the norm. Do not assume sponsorship — ask the recruiter directly on the screen.
What is it like to work in trust and safety or content moderation at TELUS Digital?
It is real, paid, structured work with significant emotional load. Reviewers see graphic, violent, sexual, or otherwise disturbing content as part of the job. The company provides wellness programs, on-site counselors at most sites, mandatory breaks, and content rotation, but the work is hard and turnover is meaningful. If you are considering it, research the role honestly, ask about the wellness program in your interview, and have a self-care plan you can articulate.
What is the AI Community and how is it different from a regular job?
The AI Community is TELUS Digital's pool of distributed contributors who perform AI training, annotation, evaluation, and red-teaming work for foundation-model and search clients. Most AI Community roles are project-based contractor or freelance engagements rather than full-time employment, paid hourly or per task, and you qualify by passing a paid task rather than a live interview. They are a good entry point for linguists, domain experts, and people seeking flexible remote work.
How does the WillowTree acquisition affect engineering hiring?
WillowTree, acquired in January 2023 for approximately $1.225 billion, brought a strong mobile, product, and design engineering bench. WillowTree-origin teams continue to hire under the WillowTree brand for some roles and under TELUS Digital for others, with the loops increasingly converging. If you are an iOS, Android, or full-stack engineer or a product designer, look at both careers sites — the requisitions and culture differ.
What languages and locations is TELUS Digital actively hiring for?
Major delivery sites include the Philippines (Manila, Pasig, Cebu), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Cluj), Turkey (Istanbul), India (Hyderabad, Bengaluru, Noida), Guatemala (Guatemala City), El Salvador (San Salvador), the United States (multiple), Canada (Vancouver HQ, Montreal), and parts of Europe. The company also hires remotely in many countries for AI Community and select corporate roles. Bilingual and trilingual candidates — particularly in European and Asian languages — are in highest demand.
What should I expect for compensation?
Compensation is benchmarked locally to each delivery site, not globally. CX and trust & safety roles pay competitive local market rates with shift differentials and performance bonuses; corporate and engineering roles in Vancouver, the US, and senior European hubs pay in line with regional tech-company benchmarks. Equity (RSUs in TIXT) is offered for some senior roles but its perceived value has been depressed by the share-price decline. Ask the recruiter for a specific range early — compensation is one of the more transparent parts of the process.

Open Positions

Telus International currently has 1 open positions.

Check Your Resume Before Applying → View 1 open positions at Telus International

Related Resources

Related Articles

Sources

  1. TELUS Digital — official careers site (rebranded from TELUS International) —
  2. TELUS Digital jobs portal (Avature ATS) —
  3. TELUS Digital AI Community jobs portal (Ashby ATS) —
  4. TELUS International announces rebrand to TELUS Digital Experience —
  5. TELUS International completes acquisition of WillowTree (January 2023) —
  6. TELUS International completes acquisition of Lionbridge AI (December 2020) —
  7. TELUS International (TIXT) investor relations and financial results —
  8. TIXT historical share price and 2024-2025 decline (NYSE) —
  9. TELUS International announces 2024 restructuring program (Reuters coverage) —
  10. TELUS Digital company profile and Glassdoor employee reviews —