How to Apply to Avis Budget Group

Key Takeaways

Apply directly through ABG's Workday portal (avisbudget.wd1.myworkdayjobs.com/ABG_Careers) and complete every field — incomplete applications are the number-one reason qualified candidates get filtered out before recruiter review.
Copy the exact job-title phrasing and key terms from the posting into your resume — Workday's filtering depends on keyword alignment, and even small terminology mismatches can lower your ranking.
Quantify customer-service volume and sales results on your resume — ABG hiring managers want to see numbers like transaction counts, satisfaction scores, and upsell percentages, not just duty lists.
Confirm your driver's license status, CDL, or ASE certifications upfront in both your resume and Workday screening questions — these are hard-filter qualifications that can disqualify you instantly if left ambiguous.
Prepare two or three specific stories about handling difficult customer situations under time pressure — ABG's behavioral interview questions almost always center on real-world guest-recovery and multitasking scenarios.
Signal schedule flexibility clearly in your application and interview — managers at airport and high-traffic locations consistently prioritize candidates who are available for early mornings, evenings, weekends, and holidays.

About Avis Budget Group

Avis Budget Group (ABG) is one of the world's leading vehicle rental companies, operating the iconic Avis, Budget, and Zipcar brands across approximately 180 countries. Headquartered in Parsippany, New Jersey, ABG serves millions of travelers annually through airport locations, neighborhood branches, and digital platforms. The company occupies a powerful dual-brand position in the rental market — Avis targets the premium business traveler segment with its legendary 'We Try Harder' ethos, while Budget appeals to value-conscious leisure and corporate customers. The 2013 acquisition of Zipcar also positioned ABG as a pioneer in car-sharing mobility. With roughly 23,000 employees, ABG operates in a fast-paced, guest-facing environment where frontline team members are the brand. The culture prizes customer obsession, operational efficiency, and the ability to problem-solve in real time — rental counters, return lots, and service bays move quickly, and no two shifts are exactly the same. Employees frequently cite the camaraderie of location-based teams and the tangible career ladders from entry-level roles into management as key reasons they stay. ABG has invested heavily in technology — from connected-fleet telematics to self-service kiosks and mobile check-in — which means even operational roles increasingly intersect with digital tools. For job seekers, this translates to an employer that values adaptability, a genuine desire to deliver excellent guest experiences, and comfort with evolving technology. Whether you're drawn to customer service, automotive maintenance, shuttle driving, or corporate functions, ABG offers a recognizable global brand with opportunities to build a long-term career in the mobility and travel industry.

Application Process

1
Search Open Positions on the ABG Workday Portal
Visit the official Avis Budget Group careers site hosted on Workday (avisbudget.wd1.myworkdayjobs.com/ABG_Careers) and use the location, keyword, and job-family filters to find roles that match your skills. With only around 26 active postings at any given time, the openings can be competitive — bookmark the portal and check back frequently, as frontline positions at specific airport or city locations are posted and filled on a rolling basis.
2
Create or Log Into Your Workday Candidate Profile
Workday will prompt you to create a candidate account or sign in with LinkedIn, Google, or an existing Workday account. Complete every section of the profile — contact details, work history, education, and skills — because Workday auto-populates parts of your application from this profile. A thorough profile also lets ABG recruiters find you through talent-pool searches even if the exact role you want isn't currently posted.
3
Tailor and Submit Your Application
Upload a clean, ATS-friendly resume and fill in any additional fields Workday presents, such as availability, shift preferences, driver's license information, or language skills. Many ABG frontline roles ask specific screening questions — for example, whether you hold a valid CDL for bus driver positions or have automotive certifications for technician roles. Answer every question completely; incomplete applications are commonly filtered out before a recruiter ever sees them.
4
Complete Any Pre-Employment Assessments
For customer-facing positions like Rental Sales Agent or Customer Service Representative, ABG may include a short online assessment evaluating customer-service aptitude, situational judgment, or basic sales orientation. These assessments are typically integrated into the Workday flow or sent via email shortly after submission. Treat them seriously — they often serve as a first-pass screen before your resume reaches a hiring manager.
5
Phone Screen or Recruiter Interview
If your application advances, a recruiter or location manager will typically reach out for a brief phone screen lasting 15–20 minutes. Expect questions about your availability, transportation to the work site (many ABG locations are at or near airports), relevant experience, and motivation for wanting to work in vehicle rental. This is also your opportunity to ask about shift structure and location-specific details.
6
On-Site or Virtual Interview with the Hiring Manager
The next round commonly involves meeting the location or branch manager either in person at the rental facility or via video call. For operational roles, this interview tends to be conversational and scenario-based — you might be asked how you'd handle an upset customer whose reservation was lost or how you'd prioritize tasks during a peak return period. Demonstrating a service-first attitude matters more than polished corporate jargon.
7
Background Check, Drug Screen, and Onboarding
ABG requires a background check and, for most positions, a motor vehicle record (MVR) review given the nature of the business. Certain roles also require drug screening. Once cleared, you'll receive an offer through Workday and begin a structured onboarding program that includes brand-specific training (Avis vs. Budget service standards), point-of-sale system orientation, and safety protocols. The timeline from application to start date can be as short as two to three weeks for frontline roles.

Resume Tips for Avis Budget Group

critical

Lead with Customer-Interaction Metrics

ABG's frontline roles revolve around high-volume guest interactions — returning vehicles, processing rentals, upselling protection packages, and resolving complaints. Quantify your customer-service experience wherever possible: 'Assisted an average of 80+ customers per shift' or 'Maintained a 95% customer-satisfaction score over 12 months.' Workday's keyword-matching algorithms and ABG recruiters both respond well to measurable impact rather than vague duty descriptions.

critical

Mirror ABG's Job-Posting Language Exactly

Read the specific Workday posting carefully and echo its terminology in your resume. If the listing says 'Rental Sales Agent,' use that exact phrase — not 'car rental associate' or 'counter agent.' Similarly, if the posting references 'upselling ancillary products,' include that language in your experience bullets. Workday parses and scores applications partly on keyword alignment, so matching the posting's vocabulary gives you a measurable advantage in the applicant ranking.

critical

Highlight Valid Licenses and Certifications Prominently

Many ABG roles require or prefer a valid driver's license, CDL (for courtesy bus drivers), or ASE certifications (for automotive technicians). Place these credentials in a dedicated 'Licenses & Certifications' section near the top of your resume — not buried at the bottom. Workday's screening questions often auto-filter for these qualifications, so making them unmissable on your resume reinforces what you've already confirmed in the application form.

recommended

Showcase Sales and Upselling Experience

Revenue generation is embedded in ABG's rental-counter culture. Rental Sales Agents and Customer Service Representatives are expected to offer insurance waivers, GPS units, fuel pre-purchase options, and vehicle upgrades. If you've worked in retail, hospitality, or any role with a sales or upselling component, spell it out: 'Achieved 120% of monthly accessory upsell target' or 'Consistently ranked in top 10% for add-on revenue.' ABG hiring managers look for candidates comfortable with consultative selling.

recommended

Use a Clean, Single-Column Resume Format

Workday's parser handles straightforward layouts far better than multi-column, graphic-heavy designs. Stick to a single-column format with clearly labeled section headers (Experience, Education, Skills, Certifications). Avoid text boxes, tables, icons, and images — these often render as garbled text or get skipped entirely during parsing, which can cause your work history or key skills to disappear from the recruiter's view inside the Workday dashboard.

recommended

Emphasize Schedule Flexibility and Reliability

Rental locations operate early mornings through late evenings, weekends, and holidays — especially at airports. ABG managers prioritize candidates who clearly communicate availability. Include a line in your summary or a note in your application indicating willingness to work rotating shifts, weekends, or holidays. Phrases like 'available for flexible scheduling including early-morning and weekend shifts' signal operational readiness that frontline hiring managers value highly.

nice_to_have

Include Bilingual or Multilingual Skills

ABG serves an international customer base, and several current postings (such as 'Agent de Réception Clients') explicitly require non-English language skills. Even for English-primary postings, listing additional language proficiency (especially Spanish, French, Mandarin, or Arabic) can differentiate your application. Place language skills in a visible section and note your proficiency level (conversational, professional, fluent) so recruiters can quickly assess fit for diverse location needs.

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Reference Technology and POS System Familiarity

ABG rental counters use proprietary point-of-sale and fleet-management systems. While you likely haven't used ABG's exact system, demonstrating comfort with similar tools — hotel PMS (Opera, Fosse), retail POS platforms, reservation systems, or fleet-tracking software — signals you'll ramp up quickly. A bullet like 'Processed 50+ daily transactions using [system name] POS' tells both the ATS and the hiring manager you won't struggle with ABG's tech stack.

ATS System: Workday

Avis Budget Group uses Workday Recruiting, hosted on the wd1.myworkdayjobs.com domain, to manage its entire hiring pipeline from job posting to offer letter. Workday parses uploaded resumes into structured data fields — work history, education, skills, and certifications — and uses this structured data alongside your screening-question responses to help recruiters filter, search, and rank candidates. Because parsing accuracy directly affects your visibility, how you format your resume matters as much as what you write in it.

Upload your resume as a .docx or PDF file — Workday handles both well, but .docx tends to parse most reliably across all Workday instances.
After Workday auto-fills fields from your resume, review every parsed section for errors before submitting; misplaced dates or job titles can misrepresent your experience.
Use standard section headings like 'Work Experience,' 'Education,' and 'Skills' so Workday's parser maps content to the correct profile fields.
Incorporate exact keywords from the ABG job posting — Workday's recruiter search and filtering tools rely heavily on keyword matches between your profile and the job requisition.
Avoid headers, footers, and text within image files; Workday's parser often ignores content placed in these areas, potentially hiding critical information.
Complete optional fields such as 'Additional Information' or 'Summary' within Workday — these give you extra keyword real estate that recruiters see when reviewing your profile.
If you have a Workday account from a previous employer's application, you can sign in with those same credentials; your profile data carries over, saving time and ensuring consistency.

Complete Workday Resume Guide →

Interview Culture

Interviewing at Avis Budget Group reflects the company's operationally focused, guest-first culture.

For the frontline roles that make up the majority of ABG's hiring — Rental Sales Agents, Customer Return Representatives, Lot Attendants, and Automotive Technicians — the process is typically streamlined to two rounds, acknowledging that these positions need to be filled efficiently to keep locations fully staffed. The first round is usually a phone or video screen conducted by a recruiter or an HR coordinator. Expect straightforward questions about your availability, commute logistics (airport locations can have unique access requirements), and basic qualifications. This conversation is brief — often 15 to 20 minutes — and serves primarily to confirm that you meet the role's baseline requirements. The second round is where the real evaluation happens. You'll typically meet with the location manager or an operations supervisor, either in person at the rental branch or via video. ABG interviewers lean heavily on situational and behavioral questions tied to real scenarios: 'A customer arrives and their reserved vehicle class isn't available — walk me through how you'd handle it,' or 'Describe a time you had to juggle multiple tasks under time pressure.' For technician roles, expect practical questions about diagnostic processes, tool proficiency, and familiarity with multiple vehicle makes. Culture-fit signals ABG interviewers look for include enthusiasm for face-to-face customer interaction, composure under pressure (peak return hours at major airports can be intense), and a team-oriented mindset — rental locations operate as tight-knit crews where everyone pitches in. Demonstrating that you thrive in fast-paced environments, aren't fazed by repetitive tasks, and genuinely enjoy helping people will resonate far more than rehearsed corporate answers. Dress code for in-person interviews at location sites is typically business casual. Arriving a few minutes early and observing the location's pace and energy can give you natural talking points. Many applicants report that the overall interview atmosphere is conversational rather than high-pressure, and hiring decisions for frontline roles are often communicated within a week.

What Avis Budget Group Looks For

Customer-first mindset — ABG's 'We Try Harder' philosophy means every employee is expected to go beyond the minimum to create positive rental experiences
Sales aptitude and comfort with upselling — Rental agents are measured on add-on revenue (insurance, upgrades, fuel plans), so a track record of consultative or suggestive selling is highly valued
Schedule flexibility and reliability — Locations operate across extended hours, weekends, and holidays; candidates who demonstrate dependable availability stand out immediately
Composure in high-volume, fast-paced environments — Airport return lots and rental counters experience intense surges; ABG wants people who stay calm, efficient, and friendly under pressure
Teamwork and willingness to cross-train — Small location teams mean you may toggle between counter duties, lot operations, and vehicle prep; versatility is prized
Valid driver's license and clean driving record — Nearly every ABG role involves moving vehicles; a clean MVR is a non-negotiable baseline for most positions
Bilingual or multilingual communication skills — Serving an international traveler base, ABG locations benefit greatly from team members who can assist guests in multiple languages
Technical proficiency for maintenance roles — ASE-certified technicians or candidates with multi-brand diagnostic experience are especially sought after given ABG's diverse fleet

Frequently Asked Questions

How long does the hiring process at Avis Budget Group typically take?

For frontline operational roles — which represent the bulk of ABG's openings — the process commonly takes two to three weeks from application to start date. The initial recruiter screen can happen within a few days of applying, followed by a manager interview within the same week. Background checks and MVR reviews add another five to ten business days. Corporate or specialized roles may take longer due to additional interview rounds. Checking your Workday candidate portal regularly for status updates is the best way to stay informed.

Does Avis Budget Group require a cover letter with applications?

ABG's Workday application typically does not mandate a cover letter for frontline roles like Rental Sales Agent or Lot Attendant. However, if the system provides an optional field for one, submitting a brief, targeted letter can help you stand out — especially if you want to explain a career change, highlight location-specific knowledge (such as familiarity with a particular airport's operations), or express genuine enthusiasm for the brand. Keep it under 250 words and focus on what you'd bring to that specific location rather than generic platitudes.

What format should my resume be in for ABG's Workday ATS?

Upload your resume as a .docx or PDF using a single-column, text-based layout. Avoid multi-column designs, graphics, tables, or content embedded in headers and footers — Workday's parser can miss or misinterpret these elements. Use standard section titles like 'Work Experience,' 'Education,' and 'Skills.' After uploading, carefully review how Workday has parsed your information into its fields and correct any errors before submitting. A cleanly parsed resume means the recruiter sees exactly what you intended.

What kind of interview questions does Avis Budget Group ask?

ABG interviews for frontline roles are primarily situational and behavioral. Common themes include handling upset customers (e.g., a reservation error or vehicle unavailability), managing competing tasks during a rush period, and upselling products without being pushy. For technician roles, expect technical-knowledge questions about diagnostics, brake systems, or electrical troubleshooting across multiple vehicle brands. Prepare concrete examples using the STAR method (Situation, Task, Action, Result), and emphasize outcomes like customer-satisfaction improvements, sales targets hit, or efficiency gains.

Can I apply to multiple Avis Budget Group locations or positions at once?

Yes, Workday allows you to apply to multiple ABG requisitions simultaneously, and doing so is a smart strategy given the location-specific nature of most openings. Each application is tracked independently, so tailor your responses to the specific role — a Customer Return Representative application should emphasize different strengths than an Automotive Technician application. Just ensure your core profile information is consistent across all submissions, as recruiters can see your full application history within the system.

Does Avis Budget Group offer remote or work-from-home positions?

The vast majority of ABG's job postings are for on-site, location-based roles — rental counters, return lots, maintenance bays, and shuttle routes inherently require physical presence. However, ABG's corporate functions in areas like finance, IT, marketing, and human resources may occasionally offer hybrid or remote arrangements, typically based out of the Parsippany, NJ headquarters or regional offices. These corporate postings appear on the same Workday portal, so filter by job family or location to find them. The current active listings skew heavily toward field operations.

Do I need prior car-rental experience to get hired at ABG?

Prior car-rental experience is not required for most frontline ABG roles. Hiring managers look for transferable skills from adjacent industries — hotel front desk, airline customer service, retail sales, food service, or any high-volume guest-facing environment. What matters most is demonstrating a service-oriented attitude, comfort with point-of-sale technology, and the ability to handle pressure during peak periods. ABG provides role-specific training during onboarding that covers their reservation systems, brand standards, and operational procedures, so a willingness to learn is valued over industry-specific tenure.

What should I know about ABG's background check and driving-record requirements?

Because ABG employees routinely operate rental vehicles, nearly all positions require a valid driver's license and a clean motor vehicle record (MVR). The background check typically reviews criminal history, employment verification, and the MVR. Serious moving violations, DUI/DWI convictions, or a suspended license will likely disqualify you from most roles. CDL positions (such as Courtesy Bus Driver) have additional DOT-regulated requirements including medical certification and potentially a drug and alcohol testing program. Be upfront about your driving record during the screening process — surprises discovered during the background check are a common reason offers are rescinded.

How can I check the status of my Avis Budget Group application?

Log into your Workday candidate account at avisbudget.wd1.myworkdayjobs.com and navigate to 'My Applications' to see the status of each submission. Workday typically shows stages like 'Received,' 'Under Review,' 'Interview,' or 'Closed.' If your status hasn't changed in more than two weeks for a frontline role, it's reasonable to follow up with a polite email to the recruiter or the contact listed in the posting. Avoid calling the rental location directly, as branch staff typically don't have visibility into the Workday pipeline and can't provide application updates.

Sample Open Positions

View 24 Open Positions at Avis Budget Group →

Sources

Avis Budget Group Careers Portal — Avis Budget Group / Workday
Avis Budget Group - About Us — Avis Budget Group
Avis Budget Group Interview Questions & Reviews — Glassdoor
Workday Recruiting: How Candidates Can Optimize Applications — Workday, Inc.