Workplace Experience Manager - UK

About the Role:

The Workplace Experience Manager is the primary owner of the London office experience and provides dedicated executive support to Faire's Regional GM for EMEA. This is a dual-scope role: approximately 75% Workplace Experience and 25% Executive Assistant support.

On the workplace side, you'll ensure the London office is high-performing, operationally excellent, and a place people genuinely want to be. On the EA side, you'll be a trusted partner to a senior leader — managing their time, travel, and priorities with precision and discretion.

This role sits within Faire's global Workplace, Employee Experience & Procurement team. We operate as one integrated team with a shared purpose: reduce friction, build trust, and scale connection and impact across Faire. You'll be connected to a global network of workplace professionals and supported by clear systems, while owning your market with meaningful autonomy.

What You’ll Own:

Workplace Operations & Facilities (~75% of role)

Day-to-Day Operations

• Own the daily operations of the London office — safe, clean, organized, and fully functional at all times.
• Serve as the primary liaison to building management for facilities, maintenance, and escalations.
• Maintain office documentation, SOPs, and operational playbooks aligned with global standards.
• Triage and resolve workplace requests (Jira, Slack, email) with urgency and follow-through.

Vendor Management & Budget

• Manage all workplace vendors (janitorial, catering, snacks, plant services, AV, etc.), holding partners accountable to defined quality and service standards.
• Own the London workplace budget — track actuals vs. plan, manage POs, and make smart tradeoffs to maintain experience quality within cost targets.
• Partner with Procurement and global Workplace leadership on vendor strategy, efficiency, and spend governance.

Community & Events

• Plan and execute quarterly signature events, customer visits, and the annual end-of-year celebration in London.
• Create inclusive, well-executed experiences that strengthen employee connection and reflect Faire's culture.
• Partner with the global Employee Experience & DEIB team on event objectives and themes; you own the how and the where.

Executive Assistant Support (~25% of role)

• Manage complex, cross-timezone calendar for Faire's Regional GM for EMEA — prioritizing with judgment, not just logistics.
• Plan and coordinate team onsites, including strategic framing and logistics.
• Book travel and manage expenses accurately and efficiently.
• Prepare agendas for International Leads meetings and All Hands.
• Track priorities and proactively surface what needs the leader's attention.
• Anticipate needs, solve problems ahead of time, and maintain clear, responsive communication with the broader EA and leadership network.

What Success Looks Like:

• The London office runs smoothly and predictably — employees experience it as productive, welcoming, and worth showing up to.
• Vendors perform consistently; issues are caught early and resolved without drama.
• The workplace budget is managed responsibly and transparently, with clear ROI on spend decisions.
• The Regional GM feels genuinely supported — their time is protected and their priorities are reflected in how their schedule runs.
• Events are well-executed, on-brand, and land well with employees and customers alike.
• London feels connected to Faire globally, not like a satellite office running on its own.

About You:

• 5+ years of experience in Workplace, Facilities, Office Operations, or Hospitality — ideally in a fast-paced, high-growth environment.
• Demonstrated experience managing vendors and owning a budget with full accountability.
• Prior EA or Chiefs of Staff-adjacent experience — comfortable managing a senior leader's time and operating with discretion.
• Strong project management skills, including end-to-end event execution.
• Experience managing on-site staff or contractors.
• Highly organized, detail-oriented, and able to operate independently with minimal direction.
• Clear communicator who builds trust with both internal teams and external partners.
• Proficiency with Google Workspace, Slack, Jira, Notion, and similar tools.

Faire is building the infrastructure for independent retail. We believe in creating workplaces that enable our teams to do their best work — and this role is central to that.

As the champion for workplace operations, this role requires office attendance 5 days per week.