Workplace Experience Director - APAC

Job Title

Workplace Experience Director - APAC

Job Description Summary

The Workplace Experience Platform Director is the senior Workplace Experience leader for the Asia Pacific region, responsible for driving growth, consistency, and innovation across Cushman & Wakefield Occupier client portfolios. Reporting to the Global Workplace Experience Platform leader in Chicago, this role is 100% focused on advancing the Workplace Experience platform across APAC through client delivery excellence, regional solutioning, and new business support.
This leader will translate global Workplace Experience standards, products, and best practices into regionally relevant, client‑specific solutions - ensuring alignment with cultural expectations, operational realities, and market dynamics across APAC. The role spans multiple services, including Community Management / Workplace Experience, Reception, Meeting & Conference Services, Events, and Food & Beverage Management, along with hospitality training, service culture, and employee experience measurement.
The Platform Director serves as the primary APAC subject‑matter expert and strategic advisor for Workplace Experience, partnering closely with account teams, facilities leadership, and business development to deliver differentiated employee experiences that support client business outcomes.

Job Description

DUTIES & RESPONSIBILITIES

Regional Platform Leadership

• Serve as the Workplace Experience Platform leader and subject matter expert for the Asia Pacific region.
• Drive adoption, consistency, and maturity of the Workplace Experience platform across APAC while respecting local market nuances, labor models, and cultural expectations.
• Act as a trusted regional advisor to both internal leadership and senior client stakeholders.

Client Experience & Program Delivery

• Partner with Account Management, Facilities Management, and Solutioning teams to design and implement client‑specific Workplace Experience programs that elevate employee experience and operational excellence.

• Leverage global best practices to help customize client playbooks, defining roles, responsibilities, service standards, and ways of working for onsite Workplace Experience teams.
• Ensure deep understanding of client Statements of Work (SOWs), contractual obligations, and service KPIs to consistently meet and exceed client expectations.
• Support client transitions, transformations, and expansions.

Commercial & Growth Enablement

• Support regional business development efforts through solution design, scope development, and executive‑level storytelling.

• Present Workplace Experience strategies and value propositions to senior client audiences across APAC.
• Identify opportunities to expand Workplace Experience services within existing client portfolios through data, insights, and demonstrated outcomes.

Insights, Measurement, & Continuous Improvement

• Leverage data, research, and feedback mechanisms to understand client needs, employee behaviors, and experience gaps.

• Support customer satisfaction measurement programs and translate insights into actionable improvements.
• Drive continuous improvement of experience standards, training, and service delivery models.

Coaching, Enablement & Collaboration

• Provide strategic leadership and coaching to account‑based Workplace Experience teams.

• Design and support hospitality and soft‑skills training initiatives across the region.
• Build strong, trusted relationships with senior client stakeholders and internal cross‑functional partners.
• Collaborate closely with Global Workplace Experience Platform leadership to share regional insights and innovations.

KEY COMPETENCIES

Facilities & Workplace Operations Expertise - Understanding of day‑to‑day facilities and workplace operations, with experience understanding complex, multi‑site environments for global occupier clients. Client & Stakeholder Influence - Proven ability to build, maintain, and grow relationships with senior client stakeholders and internal partners. Program Design & Implementation - Demonstrated experience developing and deploying playbooks, SOPs, service standards, and training materials across diverse teams and geographies. Executive Communication - Strong communication and storytelling skills, with the ability to clearly articulate complex concepts to executive audiences. People & Team Leadership - Experience coaching and supporting cross‑functional and account‑based teams in a matrixed organization. Executive Presence - Confident, credible representative of the Workplace Experience service line in client meetings, regional forums, and new business engagements.

EDUCATION REQUIREMENTS

Bachelor’s degree from an accredited four‑year college or university

GENERAL REQUIREMENTS

• 10-15 years of experience in corporate real estate, facilities management, hospitality, workplace experience, or conference services
• Experience working in regionally distributed or global roles required
• Demonstrated balance of strategic leadership and hands‑on delivery
• Ability and willingness to travel across APAC as required

 

 

 

INCO: “Cushman & Wakefield”