We see the potential inside everything and everyone. Starting with you.

Orbem uses AI to industrialize MRI, delivering non-invasive insight into everything from fruits to eggs to the human body. We are transforming what is becoming the world’s largest biological dataset into actionable intelligence to reduce waste, increase quality, and accelerate the shift toward a more sustainable and healthier future.

Headquartered and founded in Munich, Germany, with an office now in Houston, Texas, our world-class team is scaling inside-out technology to transform how humanity sees and understands biological matter.

Help us see what’s possible. Join us.

Working Student - Technical Customer Support (f/m/d)

Start Date: As soon as possible

Salary: €14-16/hour for Working Students (20h/week)

Work Model:

Hybrid/Remote (Munich, Germany)

5 days/week with every second Saturday as a working day

Shift Hours: 04:00-08:00 (CEST/CET)

Your Role

Our customers run 24/7 operations across multiple countries. When support is needed at 4am, you're the person who picks it up.

As a Working Student in Technical Customer Support, you'll own the early shift (4am to 8am), monitoring system health, responding to customer enquiries, and coordinating with our Field Engineers, Software, Hardware, and Integration teams to keep our scanning solutions running. You're not just logging tickets. You're fault-finding, keeping customers informed, and making sure downtime stays minimal. Through it all, delivering a high standard of customer experience is non-negotiable.

Your Day-to-Day

• Proactively check the status of our installed units.

• Check any system alerts that may have been raised.

• Answer customer enquiries using various mediums.

• Solve any issues using the provided knowledge.

• Fault-find, document and escalate.

• Co-ordinate the finding of a solution with our developers and 3rd level teams.

• Ensure the case is documented in our systems.

• Ensure the customer is constantly kept up to date with any updates to their issue.