About the Job

We partner with forward-thinking organizations in the AEC (Architecture, Engineering, and Construction) industry to push the boundaries of how the built environment is designed and delivered. As the premier full-service management advisory firm exclusively focused on the built world, we combine domain expertise with leading-edge technology strategy to solve real problems at scale.

We are seeking a Workflow & Automation Lead to own the design, implementation, and continuous improvement of our internal workflows and operational systems. You'll be hands-on in building automations, enabling AI tools across the organization, and creating the operational infrastructure that allows a lean team to punch above its weight.

This is a systems-building role, not a project management role. You'll spend your time in the weeds: configuring no-code automation tools, integrating AI assistants into daily workflows, designing processes from scratch, and iterating relentlessly on how work gets done. If you're energized by eliminating manual work, obsessed with efficiency, and excited about what AI can do for teams, we want to hear from you.

Key Responsibilities

Workflow Design & Process Engineering

• Design, document, and implement end-to-end workflows for core business operations—from client onboarding to project delivery to internal coordination.

• Identify friction points and inefficiencies in existing processes; propose and implement improvements.

• Create standardized operating procedures and playbooks that enable consistent execution across a distributed team.

• Own the operational "how"—translating strategic priorities into repeatable systems.

Automation & Systems Building

• Build and maintain automations using tools like Zapier, Relay, or similar platforms to eliminate repetitive manual work.

• Configure and integrate business systems (CRM, project management and communication tools, websites, etc.) to create seamless data flows.

• Set up automated reporting, notifications, and triggers that keep work moving without manual intervention.

• Evaluate, select, and implement new tools that improve operational efficiency.

AI Enablement

• Identify opportunities to embed AI tools (LLMs, copilots, agents) into team workflows to accelerate output and reduce toil.

• Configure and customize AI assistants for specific use cases: drafting, research, data analysis, client communication, and internal operations.

• Stay current on emerging AI capabilities and proactively pilot new tools that could benefit the organization.

Continuous Improvement

• Establish metrics and feedback loops to measure operational efficiency and process effectiveness.

• Conduct regular audits of workflows to identify improvement opportunities and technical debt.

• Iterate on processes based on real-world feedback—knowing when to standardize and when to adapt.

• Build a culture of operational excellence where the team actively contributes to improving how work gets done.

Operational Coordination

• Maintain visibility into work across teams; ensure priorities are clear and nothing falls through the cracks.

• Partner with team leads to understand workloads, identify bottlenecks, and proactively surface resource conflicts.

• Create dashboards and status reports that give leadership clear visibility into operational health.

Requirements

• 5+ years of experience in operations, IT, DevOps, process improvement, or other systems-focused roles, preferably in a professional services, consulting, or startup environment.

• Bachelor's degree or equivalent work experience.

• Demonstrated hands-on experience building automations using no-code/low-code tools (Zapier, Make, n8n, Power Automate, or similar).

• Proficiency with AI tools (ChatGPT, Claude, Copilot, or similar) and a track record of integrating them into workflows.

• Strong technical aptitude—comfortable working with APIs, webhooks, and connecting disparate systems.

• Experience selecting, implementing, and configuring business software (project management, CRM, databases, communication tools).

• Exceptional process thinking: ability to see end-to-end workflows, identify dependencies, and design elegant solutions.

• Bias toward building over managing—you'd rather create a system than supervise one.

• Strong documentation skills; able to create clear SOPs and process guides that others can follow.

• Comfort working autonomously in ambiguous environments; you don't wait to be told what needs to happen.

• Excellent communication skills with the ability to translate technical solutions for non-technical stakeholders.

• Hybrid preferred for this role, based in Atlanta, open to remote candidates

• In-person participation in quarterly team meetings/events in ATL and SFO

Preferred Qualifications (A plus, not a requirement)

• Experience in a high-growth startup environment, with comfort navigating ambiguity and rapid change.

• Background in business process improvement methodologies (Lean, Six Sigma, etc.).

• Experience with databases and basic data management (Airtable, Notion databases, SQL basics).

• Familiarity with the AEC industry or professional services operations.

• Experience training others on new tools and processes.

What You’ll Gain

• A high-impact role where you'll build the operational backbone of a growing organization from the ground up.

• The opportunity to work at the intersection of AI and operations—applying cutting-edge tools to real business problems.

• Direct influence on how the entire organization works; your systems will scale with the company.

• Close collaboration with senior leadership and visibility into strategic decision-making.

• Exposure to the AEC industry's digital transformation and the chance to shape how professional services firms operate.

• A culture that values pragmatism, continuous improvement, and building things that work over process for its own sake.

• The autonomy to identify what's broken and the authority to fix it.

Why Us?

Here, operations isn't about managing calendars and chasing status updates—it's about engineering how a lean team delivers exceptional work. We're looking for someone who sees operational systems as a craft, who gets excited about eliminating manual work, and who believes AI can fundamentally change how small teams operate.

You'll have the trust and autonomy to build what we need, the support to experiment with new tools and approaches, and the satisfaction of seeing your work directly enable the company's success. If you're the person who automates everything you touch and is always asking "why are we doing this manually?", we'd love to meet you.