Walk-in || Wipro is Hiring For Associates- US HR Operations
Requirements - Associate- Immediate or 30 days' notice
Process: US HR Operations - Backoffice process
Work Experience - 0-30 months
Summary
- Excellent communication skills are mandatory.
- Fielding all incoming help requests from clients via Chat or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Service Agreement - Applicable for 1 year (Mandatory)
Category - Back office/Customer query handling or data management
Working Conditions - Fixed evening shift (5 days working). Saturdays & Sundays are fixed off
Transport -Both Way transport will be provided.
Education Skills - Any graduate - BA, BCom, B.Sc. (Non-Technical), MA, M.Com, part time MBA, PGDM.
All 6 semester original mark sheets in hard copy are mandatory
Work Location - Airoli
