VP, Continuum Product Manager (L12)

Job Description:

Role Title - VP, Continuum Product Manager (L12)

Company Overview

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview: 

The product management organization defines and drives Synchrony’s product portfolio, including products, features, capabilities and distribution channels, across its lifecycle, from discovery through launch and iteration. Led by a head of product or CPO, it includes product managers and related roles who set vision, strategy, and roadmaps, then partner with PMO, design, engineering, and commercial teams, to build and commercialize across the portfolio. The organization aligns customer needs and business goals, prioritizes opportunities, and ensures coordinated, cross‑functional execution across all of Synchrony.

Role Summary/Purpose

At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do.

Leading key growth engines for our partners and Synchrony, the VP, Continuum Product Manager is responsible for the development and execution of Upgrade, Graduation and Balance Transfer initiatives for some of our largest portfolios. This role will work with cross functional teams (Operations, Legal, Credit, IT, Fraud, Marketing, etc.) to complete the build, test and launch of income generating campaigns. 

Key Responsibilities

• Lead and manage Upgrade, Product Graduation, Balance Transfer and other campaigns across multiple platforms and clients.

• Manage the effective testing of Products or enhancements to the Product process across multiple Synchrony portfolios and platforms.

• Coordinate the development and implementation of complex test plans to improve accuracy of go to market Products or enhancements.

• Monitor and report on key metrics for the products to assess the success of the product and features and determine necessary enhancements.

• Provide consultative input to internal process owners on best practices for Product functionality related initiatives.

• Proactively engagement with Compliance and Legal to ensure compliance of corporate operating instructions & all applicable state & federal regulations.

• Participate in quality improvement programs, regularly focused on improving the effectiveness of our processes, experiences and campaign performance.

• Drive Customer centricity & change initiatives. 

• Perform special assignments & other duties as required.

Required Skills & Knowledge:

• Bachelor’s degree with 8 years of experience OR, in lieu of degree, 10+years of relevant work experience in project management

• A minimum of 5 years of project management experience leading large cross-functional project teams including experience developing & implementing new procedures/programs   

• A minimum of 3 years banking or credit card work experience

Desired Skills & Knowledge:

• Functional experience with Fiserv platform

• Knowledge of Synchrony Financial and Fiserv systems

• Knowledge of credit card marketing processes 

• Experience working with MasterCard/Visa

• Experience working cross functionally within project teams using a consultative / collaborative approach with a high level of customer service.

• Superior interpersonal skills at all organizational layers, including the ability to communicate effectively and motivate others outside of your direct authority

• Proficiency in Microsoft Office applications   

• Strong performance & results orientation

• Proven organizational/time management skills

• Experience in maintaining satisfactory customer/client relationships

• Knowledge of applicable Bankcard laws, regulations and operating instructions   

• Demonstrated ability to work with cross-functional teams, with a track record of success with significant implementations

• Experience with enterprise testing of large initiatives with multiple stakeholders

Eligibility Criteria:

Bachelor’s degree with 8 years of experience OR, in lieu of degree, 10+years of relevant work experience in project management

Work Timings:

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
 

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager or HRM before applying for the role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L10 + Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible

• L10+ Employees can apply

 Grade/Level: 12

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