Vice President of IT Operations

Are you obsessed with operational excellence, building high-performance teams, and turning IT into a strategic business advantage? If you have a whole lot of hustle and a passion for keeping a fast-growing company running at peak performance, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

We need a VP of IT Operations to own the full scope of technology operations help desk, facilities technology, enterprise infrastructure, and IT cost management while partnering closely with our cybersecurity team on security strategy and compliance. This role reports to the CIO and is a key member of the technology leadership team.

This is a full-time role and will work a hybrid schedule based in Lehi, UT.

Are you obsessed with operational excellence, building high-performance teams, and turning IT into a strategic business advantage? If you have a whole lot of hustle and a passion for keeping a fast-growing company running at peak performance, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

We need a VP of IT Operations to own the full scope of technology operations help desk, facilities technology, enterprise infrastructure, and IT cost management while partnering closely with our cybersecurity team on security strategy and compliance. This role reports to the CIO and is a key member of the technology leadership team.

This is a full-time role and will work a hybrid schedule based in Lehi, UT.

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

- Unlimited PTO

- Paid Holidays

- Onsite Fitness Center

- Company Paid Life Insurance

- Casual Dress Code

- Competitive Pay

- Health, Vision, and Dental Insurance

- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred. 

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

• 10+ years of progressive IT leadership experience, featuring a "Data Fanatic" approach to managing IT budgets and identifying financial waste.

• A proven track record of managing multi-tiered, global IT teams including service desk and network engineering functions.

• Exceptional expertise in vendor management and contract optimization for core SaaS platforms, ITSM tools, and network infrastructure.

• Direct experience overseeing facilities technology, such as access control and physical security systems, during rapid company scaling.

• A "Team of Doers" mentality with a history of building clear career paths and retaining top-tier engineering talent.

• Strong background in enterprise platform administration and the ability to partner effectively on cybersecurity compliance.

 

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.