Vice President of Customer Support and Integrations

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether The Purpose: As Vice President of Customer Support and Integrations at PPRO, a global local payment method (LPM) acquirer, you will be pivotal in shaping, leading, and scaling a world-class customer experience organisation. You will strategically define and drive every aspect of the customer journey, from comprehensive onboarding to proactive ongoing engagement, for our diverse customer base, including Payment Service Providers (PSPs), Merchant customers, and LPM Scheme providers. This senior leadership role embodies PPRO’s core values: #wintogether, #gofurther, #chooseaction, and #thinkcustomer. You will be responsible for driving significant, measurable improvements across all customer touch-points, fostering deep cross-functional alignment, and embedding a commercially responsible, operationally efficient, and profoundly customer-centric mindset across the entire organisation.