Veterinary Receptionist

Receptionist

Stevenson Village Veterinary Hospital is hiring a full-time or part-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Full-time and part-time opportunities available. Typical shifts include 7:00 AM – 6:15 PM, 7:00 AM – 1:00 PM, and 12:00 PM – 6:15 PM, with occasional Saturday shifts from 9:00 AM – 1:00 PM.

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or kennel position is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Stevenson Village Veterinary Hospital
Stevenson Village Veterinary Hospital is a trusted, full-service veterinary practice serving Baltimore and the surrounding communities. Since 1996, our experienced team has provided compassionate, high-quality care for dogs and cats at every stage of life — from wellness exams and preventive care to advanced diagnostics, surgery, dentistry, and more. We pride ourselves on creating a welcoming, supportive environment where pets and their families feel comfortable and well cared for. Our dedicated professionals are committed to lifelong pet health and building lasting relationships with our clients