Veterinary Client Care Representative

Westminster Veterinary Group is a distinctive mixed animal practice that provides care for both dogs and cats and a wide variety of exotic pets including birds, reptiles, and small mammals. This balanced blend offers a rare and exciting opportunity for veterinary professionals who want to broaden their clinical skills across multiple species.

Our award-winning hospital features an in-house laboratory, digital radiography, endoscopy, ultrasound, magnification equipment, electro-surgery and more—equipping our team with the tools to practice advanced, high-quality medicine. Working alongside veterinarians who are recognized globally as leaders in exotic animal medicine and surgery, you'll experience diverse and rewarding clinical challenges every day.

What Sets Us Apart

• Species Diversity: Care for both traditional and exotic pets in one practice
• Specialized Expertise: Work with recognized leaders in exotic animal medicine
• Advanced Facility: Award-winning hospital with comprehensive diagnostic equipment
• Clinical Excellence: Opportunity to develop and apply varied veterinary skills
• Trusted Reputation: Built on compassion, professionalism, and respect for the human-animal bond

Join Westminster Veterinary Group to be part of a team that celebrates clinical excellence, nurtures curiosity, and embraces the opportunity to care for animals of all shapes and sizes.

As a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

*This position requires weekend availability*

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

• High School Diploma/GED or equivalent required
• 1+ years of customer service experience in an animal hospital
• Experience with veterinary programs
• Knowledge of veterinary terminology and protocols
• Manage cash handling and financial transactions

• Competitive Pay: $22.00 - $24.00 per hour, commensurate with experience
• Comprehensive Benefits: 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.