Veterinary Client Care Representative

For over three decades, Center Veterinary Clinic has been a trusted name in San Diego, combining a compassionate community focus with advanced medical capabilities. We are proud to be named one of Newsweek’s Best Veterinary Hospitals in the US for 2026, a testament to our high-quality care. Our team remains dedicated to delivering a unique blend of advanced urgent care and integrative wellness, including specialized endoscopy, acupuncture, and progressive pain management.

Our modern facility features full IDEXX in-house laboratory capabilities, a Cubex inventory system, and eight examination rooms within a workflow designed for maximum efficiency. With multiple Registered Veterinary Technicians (RVTs) providing strong clinical support, we maintain exceptional patient flow so our veterinarians can focus on practicing outstanding medicine.

What Sets Us Apart

• Excellence Recognized: Our "Best Veterinary Practice" award and 30+ years of dedication reflect our unwavering commitment to veterinary excellence
• Team-Driven Culture: Built on respect, collaboration, and compassion
• Advanced Medicine: Offering specialized services like endoscopy and acupuncture
• Efficient Design: Purpose-built workflow and systems for optimal patient care
• Strong Support: Multiple RVTs and sophisticated technology for clinical excellence

Located in San Diego, join a practice where innovation meets heart in one of California's most desirable coastal cities. Experience a rare opportunity to build a career—not just a job—with a team that values both clinical excellence and personal fulfillment.

As a Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

• High School Diploma/GED or equivalent required
• 1+ years of customer service experience in an animal hospital
• Experience with veterinary programs
• Knowledge of veterinary terminology and protocols
• Manage cash handling and financial transactions

• Competitive Pay: $20.00 - $22.00 per hour, commensurate with experience
• Comprehensive Benefits: 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.