Us Mortgage Trainer
Job Description - Process Trainer - (US Mortgage - Originations/Pre-Underwriting)
Key Responsibilities
- Be a Subject matter expert of Originations and/or Pre-Underwriting for US Mortgage.
- Build Training Plans and curriculum roadmaps.
- Deliver required trainings to New Hires & Experienced colleagues.
- Database management, daily reports, and analysis (TNA & TNI)
- Audit transactions for colleagues on the floor on a prescribed sheet defined by the client / stakeholders.
- Coach and provide documented feedback as per the gaps identified in the audit.
- Attend Weekly calibration calls with the client/internal teams to as required.
- Complete his/her certification/accreditation process.
- Ensure strong reporting and governance with internal and client teams.
- Ensure all regulatory requirements are periodically complied with.
- Strengthen Mortgage knowledge within the team with the help of Mortgage Academy and dedicated in-team trainers.
- Project Manage the Knowledge Acquisition and Knowledge Transfer around Domain, Product and Process Knowledge during new project transitions.
- Help prepare educational materials such as modules, case studies, videos etc.
- Identify Business Impact for Training Interventions and showcase value.
- Define and align the learning curve with industry standards.
- Collaborate and coordinate with different virtual teams across the globe for best practices and content assimilation.
CRITICAL SKILLS REQUIRED
- Strong command over English
- >=5 years of experience in delivery and/or training for US Mortgage (Originations / Pre-Underwriting) process
- Strong & proven skills -
- Collaborating with client and internal business stakeholders
- Excel, Word & PPT (Presentation)
- Coaching & Feedback
- Writing Process SOPs
CANDIDATE SPECIFICATION
- Strong command over English
- >=5 years of experience in delivery and/or training for US Mortgage (Originations / Pre-Underwriting) process
- Preferred -
- Post graduate in Finance or an MBA (Finance)
- Domain Certification(s) from Mortgage Bankers Association
Shift
Night Shift
