Urgent need a ServiceNow Administrator / Developer in Miami, FL (In person interview only)

Miami, FL has an immediate need for a ServiceNow Administrator / Developer. This is a 6 month contract to hire position.

Primary responsibilities include development, maintenance, administration and configuration of ServiceNow.

Other responsibilities:

· Serves as a developer and technical subject matter expert for the ServiceNow system.
· Develops / implements new configurations and customizations for ServiceNow
· ServiceNow development experience
· C# or Java development experience
· Implements new ServiceNow modules
· Performs system and integration testing
· Authors and maintains technical documentation
· Runs reports and configures service level agreements (SLAs) out of ServiceNow
· Analyzes user requirements in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
· Is responsible for the continuous review of new ServiceNow modules, as well as other commercially available software to ensure the ServiceNow platform and tools remain current
· Is responsible for the creation and documentation of development, unit test cases and build plans.
· Maintains an understanding of ServiceNow modules and software licensing functionality

Education and Experience Requirements:
· Successful ServiceNow implementation
· Knowledge of process automation using ServiceNow Orchestration
· Has attended ServiceNow Advanced System Administration and Orchestration courses



Additional Requirements:

· 5+ years overall portal and development experience in a corporate environment
· 4+ years ServiceNow working experience including development, design and implementation
· Certified ServiceNow System Administrator preferred
· Thorough understanding of ITIL/ITSM processes
· ITIL Certification (preferred but not required)
· Knowledge of Risk Management, Compliance, Audit, Information Security and Technical Privacy
· Knowledge of Incident, CMS, Facilities, Knowledge, CMDB and reports / metrics
· Experience with Active Directory & LDAP in an administrative capacity

Thanks and Regards,

Karan Sharma

510-254-3300