Logistics Invoicing & Claims Operations Specialist
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!
Learn more about us as a workplace upm.com/careers
We are now looking for Logistics Invoicing & Claims Operations Specialist for a permanent position to join our Service Delivery Logistics Team in Wroclaw, Poland.
Greetings from your future manager
“Welcome to our service-oriented and goal-directed Team! We have established a well-functioning working environment by targeting on seamless execution of end-to-end processes. Our Team focus is based on supporting UPM Communication Papers Sales, Customer Service, Supply Chain and Logistics in Europe. You will have the unique chance to contribute to ensuring efficient and precise logistics invoicing and claim settlement operations leading to higher customer and service provider satisfaction. Looking forward to your interest taking this great opportunity“– Maciej Kubiak, Team Leader, Service Delivery Logistics.
What you will do
Perform logistics claim settlement operations
Handle port and warehouse damages reports
Execute billing processes for reconditioning and damage recovery costs
Settle claim insurance cases
Ensure that all logistics claims are timely completed and in approved/closed status
Handle logistics claims statistic data to measure SP performance
Ensure service level compliance based on defined KPIs
Ensure good communication with external service providers and other stakeholders inside and outside UPM
Who you are
You are professional in Logistics/Supply Chain/Finance/Accounting
You do have good knowledge of Supply Chain E2E processes
You are a good communicator with networking skills
You are a great team player
You do have good knowledge of IT tools and ERP systems like SAP, OTM, MS Office
You are goal and service delivery oriented
You are fluent in English
This is what we offer to you
A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative
A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees
Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth
Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves
Learn about our Rewarding and our Ways of working
Additional information
The position is located in UPM Business HUB Wroclaw, Poland.
The position holder will report to Maciej Kubiak, Team Leader, Service Delivery Logistics.
Please apply via the link above and attach your CV latest May 3rd, 2026. We review applications already during the application period, and you may be contacted already before the application deadline.
For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48 12 399 94 99
UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.
What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM
If you wish to get more insight about who we are, check out this page!
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