Junior Customer Service Coordinator, French or Dutch Speaker
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!
Learn more about us as a workplace upm.com/careers
We are looking for a Junior Customer Service Coordinator, French or Dutch Speaker, EMEIA Region located in UPM Business Hub Wrocław, Poland.
Greetings from your future manager
“Welcome to UPM Adhesive Materials, one of the world’s leading suppliers of label materials! Currently, we are looking for an open-minded person who is eager to learn and explore the amazing world of labelling industry by joining the Customer Service team for EMEIA Region. Together we are aiming to deliver best-in-class customer experience in our industry.
Take the next step in your Customer Service career and gain experience in the B2B environment. Become part of an international Customer Service and Sales organization and contribute to our goal of customer success in a sustainable future. We have a team of professionals and service minded people, who’d warmly welcome you to join our team.” – Gabriela Grabowska, Team Leader, Customer Service
What you will do
Provide Customer Service in commercial related tasks and execute daily operations, including order intake and management
Respond to customer requests in Salesforce related to samples, pricing, and technical documentation
Manage and maintain excellent quality of customer data, price lists
Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery
Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system
Provide reports, certificates and statements based on customer requests, using available data sources
Onboard, guide and support customers with our MyRaflatac online platform
Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
Take part in additional trainings extending knowledge about products, systems, processes
Who you are
You have a bachelor’s or master’s degree
You are open to new ideas and eager to join a cross-functional, international team
You are fluent in French or Dutch, as well as in English, both written and spoken
You thrive in a team environment, take initiative
You are focused on customer needs and satisfaction, eager to learn new things and explore the secrets of the labelling industry
You have excellent interpersonal and communication skills
You have a continuous improvement mindset and strong attention to details
You have good organization skills, ability to identify priorities and solve problems
This is what we offer to you
A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.
A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Learn about our Rewarding and our Ways of working
Additional information
The position holder will report to Team Leader, Customer Service.
Please apply via the link above and attach your CV latest May 7, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.
For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48 12 399 94 99.
If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/.
UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.
What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM
If you wish to get more insight about who we are, check out this page!
UPM – we renew the everyday
Read more: upm.com
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