Senior Technical Writer
Come join us to create what’s next. Let’s define tomorrow, together.
Description
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Job overview and responsibilities
Design, revise and manage technical manuals, company manuals or maintenance program task cards used to accomplish scheduled and unscheduled maintenance and repair of United aircraft. Establishes and maintains strong business relationships with various Tech Ops customers including, but not limited to, Aircraft Maintenance, Engineering and other external customers including Boeing and Airbus to facilitate documentation updates to support an evolving operation. Manages workload in accordance with documented policies, procedures and business requirements, maintaining the highest level of compliance and safety. Supports other technical writers.
- Create, revise and maintain technical manuals, company manuals, or task cards
- Provide support to the airline operation, fielding inquiries from maintenance and other operational
- Divisions as well as technical writers
- Engage with OEM and vendor customers at industry level events to promote United's participation with the transformation of digital documentation
- Conduct peer to peer reviews and routine audits to ensure compliance to company and regulatory standards
NOTE: This position is based at the CSC-Willis Tower in Chicago, IL and considered as a hybrid-work schedule, in-office 3 days a week, however that may evolve with the needs of the company.
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor's degree or 4 years of relevant work experience
- Technical Writing, Communications, Aviation Management, Engineering
- 3-5 years of related experience
- S1000D, iSpec2000, XML Authoring
- Aviation, military or equivalent industry experience
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Airframe and Powerplant License
- Project Management Professional
- Six Sigma – Lean coordinator, green or black belt
- 2+ years Team leader/Supervisor
- Boeing Toolbox, FoxPro (Visual Studio), MS SQL Server, Adobe Acrobat, Bluestream, Aircraft Maintenance Knowledge
The base pay range for this role is $81,795.00 to $106,602.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]
