Underwriting Operations Specialist

About us

The insurance industry is evolving fast and Alchemy is helping to shape that transformation.
We’re a specialist technology consultancy and Global Centre of Excellence that partners with leading insurers to address their most complex challenges, modernise systems, and drive their digital transformation journeys.

Our teams deliver industry-shaping transformation programmes across the international P&C landscape and Specialty Market, combining deep insurance knowledge, technical expertise, and strong people-first culture that supports learning, collaboration, and delivery excellence.

Now part of NTT DATA, Alchemy is entering an exciting new phase of accelerated growth, expanding our client base, service portfolio, and capabilities globally.

Why us?

At Alchemy, you’ll become part of a high-performing, customer-focused team where collaboration thrives, excellence is celebrated, and diversity is deeply valued. We provide a structured career progression model, offering diverse and rewarding opportunities throughout your career.

We are dedicated to your professional development, offering exceptional training programmes and industry-recognised certifications, as well as exposure to innovative technologies and global career opportunities. You’ll benefit from technology-driven methodologies designed to help you deliver exceptional results for our clients. With our rapid growth, there are continuous opportunities for advancement and promotion within our organisation.

Be part of Alchemy’s exciting journey and help shape the future of insurance technology.

The role

Overview

This role is designed for someone with hands on experience in the Lloyd’s market who is ready to apply their practical knowledge in a consulting environment, as well as more experienced market professionals. 

You will use your real world operational experience to help clients improve underwriting processes, strengthen controls, and enhance day to day efficiency. Working independently on assigned tasks and supported by senior team members, you will contribute operational insight, perform analysis, and support project delivery across a range of client engagements.

We value practical experience and mindset over rigid role titles, if you’ve built strong London Market knowledge through hands-on roles, we’d love to hear from you.

What you'll do

• Apply hands-on London Market experience to support client delivery, explaining underwriting, premium, and policy lifecycle processes in a practical, real-world context. 
• Identify operational inefficiencies and support process improvements across underwriting, premium, and delegated authority workflows. 
• Bridge the gap between business and technical teams by translating real operational processes into clear requirements, validations, and delivery support. 
• Support system implementations and testing by validating workflows, executing test scenarios, and ensuring solutions reflect real market practices. 
• Contribute to client engagements through workshops, analysis, and deliverables, providing operational insight while developing consulting skills. 
• Support project delivery and coordination activities, including tracking actions, contributing to documentation, and collaborating with cross-functional teams. 

What we're looking for

Essential

• Hands-on experience in the London Market (e.g. underwriting support, operations, delegated authority, claims, or premium processing). 
• Strong understanding of the Lloyd’s and specialty insurance lifecycle. 
• Ability to read and interpret slips (MRCs). 
• Practical experience of underwriting or premium workflows and how work is executed day-to-day.
• Ability to translate operational experience into clear explanations for both technical and non-technical audiences.
• Practical understanding of market procedures, controls, and operational processes.
• Ability to work independently while navigating ambiguity and knowing when to seek support
• Solutions‑oriented mindset with strong critical thinking skills.
• Interest in transformation, operational improvement, and project‑based work.

Desired

• Experience in strategy, change initiatives, or stakeholder‑facing roles within a syndicate, managing agent, or broking house.
• Exposure to system implementations, operational improvement projects, or transformation programmes.