UK Key Account Manager (maternity cover)

Are you passionate about nurturing customer partnerships while driving business growth? Would you like to be at the heart of our most strategic accounts, shaping success for both our customers and the business? Famly is looking for a Key Account Manager to drive retention, growth, and deep partnerships across our UK accounts.

As a Key Account Manager at Famly, you will take full ownership of your portfolio, serving as the primary contact and trusted advisor for your customers. Solutions-focused and positive, you thrive in a fast-paced environment - building strong relationships, identifying opportunities for growth, and collaborating across internal teams to deliver outstanding outcomes.

🚀 What you'll be doing

This role is about more than account management - it’s about strategic ownership of your book of business and acting as a trusted partner for your customers. 

You will:

• Manage and grow a portfolio of high-value accounts, building strong, multi-threaded relationships with stakeholders at all levels.

• Develop and execute strategic account plans to drive retention, adoption and expansion opportunities.

• Identify upsell and cross-sell opportunities through consultative engagement and deep understanding of our customer needs.

• Collaborate with Product, Sales and Customer Success teams to advocate for your accounts and ensure customer priorities are met.

• Own account forecasting, pipeline management and reporting, ensuring visibility on growth and risks.

• Contribute to a culture of learning and knowledge-sharing with peers across the Key Account Management team.