UK Customer Advisor

Copenhagen, Hovedstaden, Denmark February 25, 2026

We are looking for a Customer Advisor to join our UK team in Copenhagen. 🕵 As a Customer Advisor, you deliver unparalleled and timely support that keeps our customers delighted. Through providing support and guidance, you empower our customers to use Famly effectively. As the first point of contact for customer inquiries, you play a key role in ensuring customer satisfaction and customer loyalty. 🎯

You’ll be joining 15 other teammates who support markets across the world. Together, you’ll make sure that all customers have a first-class experience when contacting Famly. You’ll also be working closely with our Customer Success team, who help our customers get started on the platform, as well as our Key Account Managers, who handle the accounts of the larger organisations using Famly.

What you'll be doing 🛠️:

Offer expert guidance through written and phone support to help our customers get the most out of Famly.
Track and report customer feedback and issues to improve product or service quality.
Assist in customer feature research with Product and Engineering teams.
Identify upsell opportunities and churn risks, and notify the relevant teams for follow-up when necessary.
Help to maintain a comprehensive knowledge base and CRM.