Quick summary
Cloudflare is a service that helps protect and accelerate websites. Getting a Cloudflare error usually means your connection to the site was blocked or interrupted due to security settings or network issues. While you can't opt out of Cloudflare, following these steps in order may help fix the problem.
Desktop and mobile browsers
Step 1: Disable your browser extensions.
- Disable all browser extensions, including privacy-related ones.
- Reload the page.
Step 2: Turn off the VPN or proxy.
Switch off any VPN or proxy services you're using.
Step 3: Disable ad blockers.
Switch off any ad-blocking extensions or software.
Step 4: Check your browser settings.
- Make sure you're using your browser's latest version.
- Enable JavaScript and cookies.
- Clear your browser cache. Find out how to do this for mobile or desktop browsers.
Step 5: Try incognito mode.
Open your browser in incognito or private mode.
Step 6: Try a different browser.
- Open a different web browser.
- Ensure there are no extensions for this browser.
- Enter the website address to check if it loads.
Mobile app
Step 1: Delete and reinstall the app.
- Reinstall the app on your device. See the Apple or Android Help Centers for more info.
- Restart your phone after reinstalling the app.
Step 2: Turn off the VPN or proxy.
Switch off any VPN or proxy services you're using.
Step 3: Clear your cache and cookies.
Check our Mobile Apps Help Center article for instructions on clearing app files and data.
Next steps
If you're still experiencing issues after following the steps above, you can:
Step 1: Use a different network.
Switch to another Wi-Fi network in your device's settings. You can also use your mobile network.
Step 2: Reset your router.
Follow your router's instructions to reset it.
Step 3: Use a different device.
Switch between mobile and desktop.
Contacting us
Step 1
Need more help? Let us know what steps you tried.
Step 2
Include the following information:
- Where on the site are you experiencing the issue (signing in, searching, applying)?
- What happens after you select Verify you are human?
- Include a screenshot or recording with a recent (Cloudflare) Ray ID.
- If you're using a browser:
- Provide console errors by exporting the console log. Here are instructions on how to do this.
- Include a screenshot of enabled browser extensions.
- Does the issue happen in incognito mode?
Step 3
Click or tap Submit a request. Include the information from step 2 to help us review the issue.
