Trinity Event Solutions - Head of Operations
Trinity Event Solutions is a vibrant and passionate company that has rapidly become recognised as a dynamic, forward-thinking creative venue procurement and event management company. Continuous investment in IT and team development has been part of the strategy from the beginning. Our relationships with hotel groups, individual venue knowledge and ongoing site visits mean that we stay at the forefront of the industry and we pass that experience on to our clients.
We recognise that environmental issues are growing in importance and our approach is to support ethical buying for our clients. We have recently developed a system to allow you to make an informed selection of venues in line with your company's CSR principles.
The company’s philosophy is 'event solutions with passion'. We believe in building relationships, working hard, but also having fun while supporting you and providing the service you need. Our valued clients see us as additional members of their team and we’d like the opportunity to work with you in that way, too.
Job Overview
The successful candidate must be able to demonstrate the below experience:
Achievement of financial and non-financial targets in conjunction with department managers and leadership team
Line management of direct reports
Support and mentor department managers
Set training and development programmes to pre agreed standards in conjunction with Project Manager and leadership team
Ensure teams are delivering to agreed SOP and SLA’s including pre and post calls
Ensure any events over a specified value are highlighted to SLT and that commissions have been negotiated
Monthly review of pre and post call feedback
Support on client reviews when required
Escalation process, support with supplier issues, client issues and internal team issues
Weekly review of provisional and confirmed booking to ensure accurate recording and check for discrepancies
Ensure teams are capturing repeat bookings of clients by reviewing recurring events
Monthly intercompany reviews
Intercompany referrals – maximising opportunities for these and reporting on it
Produce report for management meetings on KPIs & target progress. Attendance to monthly meeting
Manage the office etiquette to pre agreed standards and ensure day to day office coverage
Ensure delivery of the following initiatives: Destinations Champions Programme, Site Visit Programme to pre agreed targets, The Academy programmed in conjunction with Project Manager
Deliver any compliance requirements applicable to the client’s industry sector
Production of weekly/monthly operational reports using Microsoft Power BI
Help to maintain correct standards of duty of care and health and safety
Deliver to ISO standards
Attendance at the following: Relevant industry events, internal events including board meetings
