Transportation Call Center Contact Agent

The Transportation Call Center Contact Agent will work with a team of other Transportation Call Center Contact Agents, under the general supervision of a Transportation Call Center Contact Agent Lead and a Transportation Manager who is responsible overall for the Call Center operations. Depending on the proficiency and level of expertise, the Transportation Call Center Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications.

3+ years' work experience (minimum) … 5+ years preferred:

Excellent command on English and Spanish Language

Strong customer service skills and phone etiquette.

Must have clean criminal record with the ability to pass finger-print background check.

Provide support for IT projects-installation of software on machines and mobiles.

Vikas Kumar

vikas.kumar(@)360itpro.com