Track & Trace Operator
About us:
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Track and Trace Operator for the logistics platform for the built world.
Responsibilities:
Track all active shipments from pickup through delivery using transportation management systems (TMS), carrier portals, and direct communication with drivers.
Proactively identify potential delays or service issues and communicate updates to internal teams and customers in real time.
Maintain accurate and up-to-date tracking notes in the system for each load.
Serve as the primary point of contact for status updates and exception handling.
Coordinate with carriers to ensure on-time pickups, deliveries, and updates on transit progress.
Escalate service failures and delays to appropriate internal mgmt and assist in resolution.
Support after-hours or weekend coverage on a rotational basis, if applicable.
Collaborate with dispatchers, account managers, and customer service teams to ensure visibility and reliability across all shipments.
Prepare and distribute daily or weekly tracking reports to management and clients, as needed.
Working conditions:
Working schedule: Mon - Fri 7 am - 6 pm CST
Competitive Salary in USD
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Requirements
1+ years of experience in the customer support field
English level - upper-intermediate or higher
Ability to work in a high-stress/paced environment
Outstanding organizational and coordination abilities
Excellent communication and interpersonal skills
Experience in Customer Support will be appreciated
PC proficient (Microsoft Office preferred)
Excellent problem-solving abilities
