RN Practice Manager

Location: Rochester, NY (On-site)
Reports to: VP, Operations
Company: Town Square Health

About Town Square Health

Town Square Health is building a new kind of value-based care model. Our team has come together with one goal in mind: to create the gold standard for how we experience healthcare in the United States. We are opening our first multi-specialty health centers serving Medicare-eligible patients, with plans for expansion into multiple markets.

We are seeking collaborative, thoughtful, and results-driven individuals to join our growing team.

Position Overview

The RN Practice Manager is responsible for overseeing clinical and operational execution within our Rochester health center. This role combines hands-on clinical care with leadership and operational management responsibilities.

This position is accountable for delivering high-quality patient care, ensuring efficient clinic operations, and supporting team performance in a patient-centered environment.

Key Responsibilities

Clinical Leadership

• Provide direct patient care, including triage and patient education, in alignment with clinical standards
• Serve as a clinical resource to patients, families, and care team members
• Support clinical staff through training, mentorship, and oversight of care delivery practices
• Promote adherence to evidence-based care and patient safety standards

Operations & Practice Management

• Manage day-to-day clinic operations, including scheduling, staffing, and resource allocation
• Monitor clinic performance, including quality metrics, patient experience, and operational efficiency
• Ensure compliance with applicable federal, state, and local regulations (e.g., HIPAA, OSHA, CLIA)
• Support revenue cycle processes and identify opportunities for operational improvement
• Oversee inventory, equipment maintenance, and clinical readiness

Team Leadership & Development

• Support hiring, onboarding, and training of clinical staff
• Supervise team members and provide ongoing coaching and performance feedback
• Conduct performance evaluations and support employee development
• Foster a professional, respectful, and inclusive work environment
• Facilitate team meetings to support communication and continuous improvement

Qualifications

Required

• Active Registered Nurse (RN) license in the state of New York
• Bachelor of Science in Nursing (BSN)
• Minimum of 3 years of experience in a clinical setting (e.g., primary care, ambulatory care, or community health)
• Experience supervising or leading clinical staff

Preferred

• Master’s degree in Nursing, Healthcare Administration, Business, or a related field
• Experience with healthcare operations, quality improvement, and reimbursement processes

Skills & Competencies

• Strong clinical judgment and patient care skills
• Knowledge of healthcare regulations and compliance requirements
• Leadership and team management skills
• Effective verbal and written communication
• Ability to analyze data and support decision-making
• Adaptability in a fast-paced healthcare environment

Compensation & Benefits

• Salary Range: $90,000 – $98,000 annually (based on experience and qualifications)
• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off and holidays

Work Environment

• This role is on-site in Rochester, NY
• May require standing, walking, and assisting patients during clinical care activities

Equal Employment Opportunity Statement

Town Square Health is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

Join Us

If you are interested in contributing to a patient-centered healthcare model and growing within a collaborative team environment, we encourage you to apply.