Customer Value Manager

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

VALUES

Care about transforming the Banking landscape.

Commit to being part of an exciting culture and product evolving within the financial industry.

Collaborate effectively and proactively with teams within or outside Temenos.

Challenge yourself to be ambitious and achieve your individual as well as the company targets. 

ABOUT TEMENOS

Temenos (SIX: TEMN) is a global leader in banking technology. Through our market-leading core banking suite and best-in-class modular solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – deployed on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.

For more information, please visit www.temenos.com.

THE ROLE

Reporting to the Customer Value Director of the region, the Customer Value Manager’s role is part of the global Value Selling function that drives proactive business development as well as existing sales opportunities at prospects and clients, based on a tested value selling methodology. The methodology, aligned with the value lifecycle for business-led technology transformations, helps drive the value agenda at existing clients and prospects. Over the last 7 years, the small but highly skilled team has successfully introduced value selling to an effective, motivated sales and presales organization within a growing market-leading technology innovator, in one of the most dynamic and interesting industry sectors.

The role requires an astute, articulate individual who will assist Temenos’ sales and pre-sales teams with strategic insights. It involves learning and increasing banking business knowledge quickly. Direct contact with senior clients and a high degree of independence are a pre-requisite.

The primary responsibility is to contribute in driving the value selling agenda at Temenos. This involves working closely with the Regional Sales Management on deals and strategic opportunities.

In addition, the Customer Value Manager complements Sales and Pre-Sales in ensuring value messaging in all Temenos client engagements in their allocated region, aligns with Sales Management on key sales priorities, delivers executive presentations to key C-level stakeholders at the bank/partners and prepares bank-specific value brochures, during deal execution.

The role is strongly analytical as well as client-facing with a strong element of consultative sales. Apart from the assigned Sales Region, the role requires collaboration with multiple functions within Temenos – Pre-Sales, Marketing and Product.

RESPONSIBILITIES

• You will work on large data sets, including handling and examining data for benchmarking, using these to diagnose/solve a bank’s challenges or provide insights to help improve efficiency and business performance.
• You will take responsibility for deliverables ranging from periodic benchmarking activities to bespoke collaborative business cases with clients involving collecting data, interviewing client staff, planning and facilitating workshops and translating conclusions into recommendations.
• You will play a leading role on initial data collection, analysis, data visualization and communication of the resulting actionable insights.
• You will provide business intelligence and decision support for business development activities via market research and consulting like presentations for banking technology, particularly for their allocated region.
• You will assist the regional sales team in utilizing the Cuvama Value Discovery platform effectively.
• Increasing knowledge of banking industry with a strong regional focus.
• You will have a high level of direct client exposure including the C-level.
• You will be required to travel of at least 25% of the time for client engagements across the region

SKILLS

• Educational & Proficiency:
  • Undergraduate degree in a quantitative discipline (mathematics / statistics / science / engineering); a post-graduate degree in business or a related quantitative field.
  • You will have led C level engagement/presentations.
  • Experience delivering and defending ROI analysis and business cases.
• Consulting skills:
  • Proven track record of management/strategy consulting from a top tier consulting firm with strong experience in banking, preferably banking technology.
  • Demonstrate good communication, presentation and interpersonal skills to establish interest, trust and credibility both, with Temenos Sales and Pre-Sales teams and at the client.
  • Experience/exposure with the banking industry is essential.
• Technical skills:
  • Excellent analytical and critical thinking / reasoning skills.
  • Proficiency in statistical/mathematical reasoning, Excel and financial modelling. Power BI knowledge ideal.
  • Exceptional analytical ability including interpretation of large data sets and deciphering the findings into clear messages and visuals.
  • Advanced PowerPoint skills.
• Soft skills:
  • Self-motivated, ambitious, independent, organised, focused, collaborative team player, passionate about sales.
  • Excellent story boarding skills.
  • Self-motivated, fast learner with the ability to operate independently.
  • Team player with strong interpersonal skills.
  • Strong work ethic.
  • An entrepreneurial and creative mindset.
• Language:
  • Proficient in English, both written and verbal.
  • Fluency in Arabic and/or French is a strong asset.

VALUES

• Care about proactive business development.
• Commit to driving the value selling agenda at Temenos.
• Collaborate with all our clients, stakeholders and partners. 
• Challenge yourself to meet and exceed expectations. 

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month

• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership

• Family care: 4 weeks of paid family care leave

• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge

• Study leaves: 2 weeks of paid leave each year for study or personal development 

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