Telesales Executive
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASKS
· Provide support to the team to achieve predetermined revenue targets by identifying and gaining business from new and existing clients.
· Ensure complete customer satisfaction and provide a knowledgeable, courteous, efficient, confident and proactive point of contact to customers.
· Manage revenue and shipment growth through upselling and cross-selling tactics to exceed assigned targets.
· Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.
· Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.
· Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
· Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
· Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
· Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.
· Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.
