Telemarketer

Entity: Allianz Insurance Singapore
 
This role is required to perform outbound contact engagement to Allianz's bank partner customers to promote general insurance products.
 
Responsibilities:
This role has a blend of skill sets in both customer service and sales. The focus is on customer service excellence to ensure claims and product benefits/processes relating to claims are correctly articulated.

• • Conduct outbound calls to promote products with clear product knowledge to existing and potential customers of our business partners 

  • Upsell / cross-sell GI insurance products & retain customers based on customers’ needs 

  • Ensure all sales calls comply with all quality standards and regulatory requirements 

  • Contribute to sales efforts to attain business sales goals 

  • Perform system UAT from time-to-time and devise process workarounds if needed 

  • Contact customers for renewal and recovery procedures 

  • Any other duties as and when deemed necessary to improve/enhance customer experience 

 
Requirements:

• Minimum O’level / Diploma. SPM holders with related experience would be considered
• At least 1 year of contact centre or 6 months of telemarketing experience in GI sales
• Must possess certifications in HI, BCP, PGI, and Comm GI 
• Ability to work under stress and highly productive sales environment
• Highly motivated to achieve targets 
• Possess good interpersonal & communication skills
• Possess sufficient computer competency such as basic MS office software applications
• Meticulous, responsible, systematic and preferably with prior experience from telesales and customer service
• AI-Skills e.g. ChatGPT and Microsoft CoPilot an advantage.

40408 | Operations | Professional | n.a. | Allianz Singapore | Full-Time | Temporary

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board. Let's care for tomorrow.