Technical Support SME

Job Title: Technical Support SME 

Work Location: US-IL-Chicago

Contract to hire 

Primary responsibilities include:

• Receive and respond to support requests from users via phone.
• Respond and resolve reported incidents. Perform root cause analysis and troubleshooting. Escalate to software vendors as required.
• Fulfill report & special data requests. Strong SQL skills are not required, but person should understand basic data models and how to create reports. Create reports using a web based reporting tool.
• Perform system configuration / administration.
• Installation of application updates on Windows PCs.
• Perform knowledge transfer activities to ensure that Control Center operations continue without material disruption.
• Document Control Center processes and procedures to create a support manual.
• Assist in identifying and implementing improvement opportunities.
• Work hours shift will be from 2:00 PM - 10:00 PM, ONSITE.
• Be available on an on-call basis afterhours.

Education:     Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, or other information technology related field.

Work Experience:  

• Experience must include working with and supporting Transit Oriented Software; experience in CleverCad is preferred.
• Knowledge of FileMaker Pro is desirable.

At least 5 years of experience designing, developing, testing, implementing and maintaining applications systems and programs using standard computer programming languages or other developmental tools.

Industry: Work in a public transit agency is preferred.

Other Qualifications:

1. Strong systems/ technical support experience.
2. Possess a strong business prospective, and be an advocate of change in technology.
3. Problem solver and innovative thinker, working well in a team environment
4. Excellent communication and interpersonal skills with various levels within an organization.
5. Ability to maintain a strong client/customer focus.
6. Strong independence and decision making ability while working under pressure.

Thanks  & Regards

Preeti Nahar

Sr. Talent & Client Acquisition Specialist 

Contact 510-254-3300 Ext 140