Technical Operations Manager, Field Operations

With the Field Technical Operations team on GFiber, you’ll support the deployment, operations, installations, and maintenance of a fiber optic network supporting residential and business customers throughout central Texas. This role requires a passion for being on-the-ground, executing complex projects that improve internet access, speed, and service in your community. This role will flex to meet the needs of the business, plugging into areas where needs are critical, and then rapidly moving onto new areas of need as the business evolves. As a consequence, your manager may change frequently in this role, as it will rotate across functions on a needs-basis. It will require some knowledge of our industry and willingness to learn much more.  A versatile skill set, a flexible approach, and a willingness to learn and adapt to new challenges as the role evolves and changes is critical.

The Tech Ops team is responsible for deployment and maintenance of a fiber optic network throughout your market, and customer installations and repairs. Team members are expected to analyze vendor performance and field data, extract actionable insights, identify improvement opportunities, and present data and metrics to stakeholders in a concise and clear way that enables data-driven decision making. 

This role will focus on the management and maintenance of GFiber’s HUT/CO facilities. It will report to the Technical Operations Lead and address new business needs and projects as needed. 

• Lead a team of technicians, contractors and vendors to refine and implement a program to efficiently install, test and accept new network elements such as: fiber optic plant, HUT/CO facilities, and network equipment (Network power, Optical Line Terminals and Routing and Switching Equipment).
• Oversee the maintenance and repair of network and power equipment within HUT/CO facilities.
• Manage validation of supplier’s build/test processes and ensure they are meeting Google requirements. Validate supplier product_life_cycle  deliverables defined by Google and leverage industry quality standards.
• Partner with the Finance and Controls teams to manage budgets and financial controls.
• Develop project documentation and create reports and presentations to communicate project updates to GFiber executives.

• Bachelor's degree in Construction Management, Engineering, Telecommunications or a closely related field, or equivalent experience.
• 5 years experience managing vendors, contracts, and budgets on large-scale and complex projects in the telecommunication industry.
• Experience with management/maintenance of HUT/CO equipment, to include network power, access equipment and routing and switching hardware.
• 5 years of experience in a vendor management role with customer-facing responsibilities.

• Experience managing large scale projects and initiatives from start to finish with proven success.
• 5 years experience in the deployment and maintenance of network equipment such as OLTs, network power and routing and switching hardware.
• Proven success working collaboratively on cross-functional, and highly collaborative teams.
• Flexibility to adapt as role evolves and changes - which could be monthly, quarterly, or annually.
• 7 years experience in the telecommunications or cable industry (one of the following areas: network operations, network construction and deployment, network architecture, network maintenance, customer installation, customer repair); OR related experience in general construction management, engineering, and project management.