Technical Account Manager (Post-Sales Management)(Based in HK)
When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
This role is ideal for individuals passionate about cybersecurity, who enjoy solving technical challenges and working with our enterprise clients. If you have a strong technical background and excellent communication skills, we invite you to join our team!
Job Responsibilities:
- Report directly to the TAM Leader and take full ownership of the technical aspects for assigned Premium Support Program (PSP) accounts.
- Act as a trusted security advisor by partnering with the sales team to support large enterprises in deploying and optimizing Trend Micro solutions.
- Build and nurture strong, long-term relationships with key stakeholders—including customers, internal sales teams, partners, and Trend Micro’s technical experts.
- Analyze security incidents and product-related events to drive continuous improvement in customer experience and solution performance.
Qualifications:
- Minimum 2 years of experience in IT related industry.
- Proficiency in Cantonese and English, both verbal and written.
- Hands-on experience with at least one of the following: Microsoft Windows Servers, Linux, or VMware vSphere.
- Strong expertise in TCP/IP networking.
- Excellent troubleshooting and problem-solving skills.
- Strong interpersonal and communication skills, with the ability to effectively interact with enterprise clients.
Nice to Have:
- Familiarity with cybersecurity or IT security-related products.
- Experience with networking environments, including routers, DNS, proxies, firewalls, and IPS.
- Knowledge of database administration (MS SQL Server) and shell scripting.
- Professional certifications such as MCSE, CEH, RHCE, CCNA, CISSP, ISO27001, ITIL, VCA/VCP, AWS, Azure, or GCP are a plus.
We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
