Technical Account Engineer
Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.Role Overview:
You will be on the front lines providing world-class support as a Managed Services Engineer, acting as the ultimate technical champion for enterprise customers. This deeply technical role requires you to maintain, tune, and troubleshoot Imperva’s Application and Data Security platforms. Alongside your hands-on engineering duties, you will build long-term relationships with key stakeholders, learn about their unique environments, and serve as their dedicated technical advisor.
What You'll Do:
Hands-on Maintenance & Tuning: Maintain the Imperva stack of products on behalf of the customer, from creating rules to analysing events, and tune security and audit rules.
Incident Response & Troubleshooting: Become an expert in troubleshooting Imperva products, performing Incident Response, and conducting Root Cause Analysis. Participate in a global team to protect Imperva customers from bad actors.
Deployment & Configuration: Help with the configuration, installation, and setup of Imperva products, and assist organisations in migrating existing pipelines and workloads to Imperva.
Proactive Health Checks & Analysis: Perform periodic system health checks and service reviews to assess system performance. Analyse customer data, including case trends, traffic, and security alerts, to provide solid recommendations to improve the overall security posture.
Customer Advocacy & Resolution: Serve as the primary technical expert for assigned customers, accelerating case closures and increasing visibility on pain points. Work with customers, partners, and internal Imperva teams (Dev, QA, Security) to reach timely resolutions.
Technical Guidance: Educate customers on new features, provide security/audit analysis, and deliver tailored training sessions and documentation based on their needs.
What We're Looking For:
Experience: 2 to 4 years of experience in technical support, technical account management, or information security.
Network & Web Security: Deep understanding of TCP, HTTP/S, SSL, DNS, Reverse Proxy, Firewalls, and common OWASP Top Ten Web Application and API vulnerabilities.
System Administration: Hands-on experience with Linux-based OS and basic troubleshooting tools.
Database & Cloud Expertise: Familiarity with RDBMS (MSSQL, Oracle, MySQL, PostgreSQL, MongoDB) and cloud platforms (AWS preferred, Azure, GCP).
Scripting & Syntax: Knowledge of and ability to understand and write regex expressions, as well as experience in common scripting languages (bash, shell, Python preferred).
Communication Skills: Strong interpersonal, communication, and analytical skills with the ability to present complex technical concepts to technical and non-technical stakeholders.
Operational Readiness: Ability to manage multiple customer accounts simultaneously, willingness to travel to customer sites as needed, and participation in rotating on-call schedule shifts.
Education/Certifications: Bachelor's degree in computer science or related field; certifications such as CISSP, CISM, or database-specific certifications are a plus.
At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.
