Tech Support Representative
Description
Work with us as a Tech Support Rep for the the world's largest Internet brand, there's a great career ahead!
As a technical support representative you’ll handle a broad range of customer cases and enterprise clients. You’ll gather information from customers and troubleshoot advanced technical issues which will require your technical troubleshooting experience, strong customer service instincts, and a passion for technical support.
Main Responsibilities:
- Provide an excellent technical support to customers and effectively guide them to solve problems and meet the needs of information on services.
- Ensure that client requests are properly prioritized to prevent high impact to customer operations.
- Raise the flag about possible outages or widespread issues that can affect several clients.
- Maintain clear and complete documentation of all customer interactions and troubleshooting actions performed when aiming for resolution.
Skills:
- Teamwork
- Analytical skills
- Results Oriented
- Emotional Intelligence
- Customer Oriented
- Responsibility
- Multitasking abilities
- Exceptional communication skills in both written and oral expression
- Patient and willing to do extensive troubleshooting
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
