Tech Support Engineer (Mexico)
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Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
About the role
Behind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. In this role, you will be the bridge between our business operations and engineering, ensuring our systems run smoothly and our users have the best possible experience.
Whether you are deep-diving into complex SQL queries or investigating code logic to find a bug, your work will directly impact millions of fans worldwide. This role offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.
What would you do at Fever?
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Act as a technical point of contact for incident management, triage, and escalation.
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Troubleshoot complex technical issues across our client-server architecture.
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Perform deep-dive investigations using log analysis and monitoring tools.
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Write and optimize complex SQL queries to resolve data-related issues.
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Collaborate with cross-functional teams (Product, Engineering, and Operations) to improve system reliability.
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Document technical workarounds and contribute to our internal knowledge base.
About you - Must have skills:
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Technical Mindset: Proven experience in tech support or troubleshooting roles with excellent problem-solving skills.
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Database Expert: Strong understanding of PostgreSQL/MySQL (writing complex queries and stored procedures).
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API Savvy: Knowledge of APIs, services, and client-server architecture (RESTful APIs and JSON).
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Environments: Understanding of the Unix/Linux environment.
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Tools: Familiarity with ticketing tools (Jira, Zendesk) and exposure to monitoring/logging tools (e.g., Datadog, Splunk, Grafana, or Kibana).
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Communication: Proficiency in English (written and verbal) for clear communication with global teams.
We use these technologies, so it would be a plus if you have experience in:
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Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus).
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Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes.
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Mobile: Familiarity with mobile products (Android and iOS) and design life cycles.
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Curiosity: An active GitHub account or open-source contributions.
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Academic: BSc degree in Computer Science, IT, or a relevant field.
Benefits & Perks
- Fever 40% discount: This discount is for personal use only
- Free Candlelight Event: This voucher is for single use only and is valid for 2 people
- Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. It is paid by Fever up to the Silver plan
- Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP, free of charge, as it is covered 100% by Fever. This also includes dental and vision insurance fully paid by Fever
- Life Insurance (Mapfre): We offer this insurance fully paid by Fever
- Savings plan (SURA): The employee contributes 5% of the fixed salary, and Fever contributes another 5%
- English Lessons: Provided by Babelia, 100% paid by Fever
- Aguinaldo: 15 days of salary
- 20 days of paid vacation per year, which you can access after at least six months working with Fever
- Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing)
- You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice