Tech Lead - Salesforce QA

Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group s 170-year heritage of building sustainable communities.

Role: Salesforce Technical Business Analyst
Experience: 8-12 years
Location: Noida, Pune, Bengaluru

We are looking for an experienced Salesforce QA Lead to own end to end quality assurance for Salesforce implementations and enhancements. This role will be responsible for defining QA strategy, leading test execution across releases, and ensuring high quality, defect free Salesforce deliveries across Sales, Service, and Platform solutions.
The ideal candidate brings strong Salesforce domain knowledge, hands on testing expertise, leadership capabilities, and experience working in Agile delivery models on large enterprise programs.

Key Responsibilities
QA Strategy & Governance
Define and own the Salesforce QA strategy across projects and releases
Establish QA standards, test processes, tools, and best practices
Ensure adherence to quality gates across SIT, UAT, regression, and production releases

Test Planning & Execution
Lead planning and execution of:
o Functional testing
o Integration testing
o Regression testing
o UAT support
Review and approve test plans, test cases, and test scripts
Manage defect lifecycle and ensure timely resolution with development teams

Salesforce Specific Testing
Validate functionality across Salesforce features including:
o Sales Cloud, Service Cloud, Experience Cloud
o Flows, validations, approval processes
o Apex, integrations, and security models
Ensure data quality, role based access, and sharing rules are thoroughly tested

Automation & Tools (Optional)
Define and oversee test automation strategy for Salesforce
Hands on or lead experience with tools such as:
o Selenium
o Provar
o Copado Robotic Testing
o Tricentis (preferred)
Drive regression automation for faster and more reliable releases

Agile & Release Management
Work closely with Product Owners, Scrum Masters, and Developers in Agile teams
Participate in sprint ceremonies and release planning
Ensure test readiness and quality sign off for each sprint and release

Team Leadership & Stakeholder Engagement
Lead and mentor a team of Salesforce QA analysts
Act as the primary QA point of contact for clients and internal stakeholders
Provide regular reporting on:
o Test execution status
o Defect metrics
o Release quality risks

Required Skills & Experience
Mandatory
8 12+ years of overall QA experience
5+ years of hands on Salesforce testing experience
Strong understanding of:
o Salesforce data model and configuration
o Role hierarchy, profiles, and permission sets
o Integrations and downstream system impacts.