Team Lead Customer Service Export (m/f/d)

We are looking for you to become our team leader of the Customer Service Team Export at the nearest opportunity. Look at what we’re offering - apart from the best colleagues in the world!Our offerWe inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying: You are responsible for the operational management of the team. You coordinate the workforce and ensure a smooth and efficient daily routine.You monitor all relevant performance data and report to your superiors.You develop the team strategically in consultation with the department head.You have a good feel for processes and optimise tools and content.Monitoring and increasing the level of service and quality is essential.You keep up to date with the market and adapt the market strategy to new trends and developments in collaboration with the department management.You recruit new employees and are responsible for the onboarding and development of employees.Clear communication with the team is important and you have the ability to motivate your team.Your profileWith us, your knowledge, your talent and your ideas will find the right stage. You should bring the following with you: You have a fluent command of English, both written and spoken. You have experience in personnel management or possess strong leadership skills. You have gained experience in customer consulting and support, ideally within an e-commerce company. A process-oriented and efficiency-driven mindset aligned with strategic objectives comes naturally to you. You stand out for your strong service orientation and keen understanding of customer needs. You have a passion for music and/or experience in the MI (music industry). You impress with excellent communication skills and strong problem-solving abilities. You work in a self-organized manner while also being a true team player. You have solid knowledge of international trade regulations and compliance requirements. You are confident in handling customs procedures, export documentation, and international shipping processes. You have a good understanding of VAT regulations in an international context. You maintain an overview of global logistics processes, transport routes, and geopolitical influences. Knowledge of international trade agreements and their impact on business processes completes your profile.Our offerCheck out what else we have to offer besides the best colleagues in the world: Contact with customers who love us ;-) and business with emotions30 days of holidayAttractive and performance-related remuneration with Christmas bonus, as well as company pension schemePleasant working atmosphere with flat hierarchiesModern, well-equipped workplace far away from city noise and traffic jamsVaried projects in an international environmentFree German lessonsCorporate benefits and employee discountCompany canteen with changing, freshly prepared dishesFully equipped rehearsal roomModern, in-house fitness studio for free useJobRad offerWho are weAbout usFounded in 1954, Thomann is today the largest distributor of instruments and music equipment in the world and one of the largest e-commerce companies in Germany. The webshop thomann.de is at the center of our thoughts and actions. Whether you are a beginner or an internationally acclaimed musician, our more than 1800 employees from over 30 nations aim to meet the needs of our 18 million customers. The range currently comprises more than 110,000 products. From instruments and sheet music to event and lighting technology, from the best-known international brands to our 30 Thomann own brands. Thomann CampusTreppendorf near Bamberg is not only home to Europe's largest mail order warehouse, but also Europe's largest music store: a 5500 square meter musician's paradise for testing, discovering or simply being inspired. Our service center is also located on the campus. In the specialist service and workshops, around 170 employees take care of the maintenance, care and repair of defective products, among other things.Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations. Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.