Tcs Opportunity For Sr. Support Analyst / Lead - Sr. Support Analyst /
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Experience Range: 5 - 7 Yrs
What we are looking for
Must Have
Contributing Responsibilities
- Candidate must work as level 1/2 and be an escalation point for others in the team to bring technical and product issues to resolve.
- Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
- Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
- Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
- Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
- Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
- Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
- Analyzing/documenting problems, recommending solutions, & initiating corrective action
Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
Technical & Behavioral Competencies
UNIX :
- Knowledge on Operating System
- Knowledge on shell scripting
Scheduler & Monitoring Tools:
- Knowledge on Schedulers, Crontab, Autosys
- Knowledge on Geneos Tool , Dynatrace
Scripting:
- Knowledge on Dos and Shell scripting
WebLogic:
- Knowledge on MQ and JMS
Databases:
- Knowledge on SQL Queries
- Knowledge on Troubleshooting
Interested candidates kindly respond with your updated CV for further discussion