Tableau Specialist

The Tableau Specialist serves as a key technical and analytical resource responsible for administering, optimizing, and supporting the UNC System Office's enterprise Tableau environment. This role performs a dual function: (1) Tableau Server administration within a complex AWS-hosted, Linux-based, multi-node cluster supporting both development and production, and (2) dashboard development and visualization in collaboration with functional and technical partners. The position ensures the reliability, performance, security, and integrity of Tableau Server while delivering high-quality dashboards and user support across the organization. The Tableau server administration and platform management duties involve overseeing day-to-day server operations, including configuration, upgrades, patching, monitoring, and performance optimization, ensuring the platform operates reliably, securely, and efficiently for all users. Responsibilities include managing user access and permissions; organizing project structures; maintaining security settings; overseeing data source connections, extracts, and refresh schedules; and troubleshooting a wide range of server-level issues such as authentication failures, connectivity problems, extract refresh errors, and resource utilization concerns. The Tableau Specialist collaborates closely with IT teams on infrastructure, networking, and security requirements; implements best practices for backup, disaster recovery, and audit compliance; and stays current on Tableau Server advancements to recommend platform enhancements. Familiarity with Python or similar scripting tools is beneficial for streamlining workflows, automating administrative tasks, and supporting integration with existing data pipelines. The Tableau Specialist also designs, develops, and maintains high-quality dashboards that support decision-making across the organization. The role involves gathering and translating business requirements; validating data; merging large and complex datasets; and applying Tableau best practices to ensure dashboards are intuitive, accessible, performant, and visually effective. The Tableau Specialist enhances and maintains both newly developed and legacy dashboards including those built by other developers documenting dashboard logic, data flow, and calculations for long-term maintainability. Responsibilities include troubleshooting dashboard-related issues, conducting performance tuning, ensuring data accuracy, and collaborating with analysts, business intelligence teams, and functional stakeholders to ensure alignment with business needs. The Tableau Specialist also mentors dashboard developers across the organization, offering guidance on visualization best practices, design principles, functionality, and security standards. Providing strong customer service and user support is a central component of this role. The Tableau Specialist serves as a primary point of contact for Tableau-related help tickets, diagnosing and resolving a wide range of issues reported by users, developers, and business partners. The specialist provides onboarding, training, and ongoing guidance to Tableau developers and end users, helping them build proficiency and adopt best practices. The role includes developing documentation, user guides, FAQs, and other educational resources to support consistent, high-quality use of the platform. Effective communication and relationship-building skills are essential, as the role works with stakeholders at all levels to ensure they have the tools and support needed to effectively engage with UNC System Office data resources. The Tableau Specialist also plays an active role in promoting responsible data stewardship across the Tableau ecosystem. This includes supporting and enforcing standards for dashboards, data sources, naming conventions, and security; contributing to the development and refinement of Tableau development and deployment workflows; and championing responsible data use and rigor to ensure quality, reliability and trust in organizational reporting and data products.